Senior UX Researcher (Quantitative & Evaluative Focus)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product design and business outcomes while shaping how behavioral insights inform strategy.

What Youll Do

• Establish a UX Metrics Practice: Define implement and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability satisfaction (e.g. SUS CSAT) and task success.

• Lead Quantitative Research: Design launch and analyze large-scale quantitative research studies including surveys A/B tests and behavioral data analysis from product analytics platforms.

• Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research including in-depth interviews contextual inquiries and usability testing.

• Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic comprehensive understanding of our users. You will be responsible for telling the full story connecting the what from analytics with the why from qualitative insights.

• Strategic Influence: Translate research findings into actionable strategic recommendations that directly inform product roadmaps design decisions and business strategy.

• Stakeholder Collaboration: Partner closely with leaders in Product Management Design Engineering and Data Science to identify research needs align on priorities and drive user-centered outcomes.

• Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.

• Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences from individual contributors to the executive leadership team.

What Were Looking For

• Experience: 6 years of hands-on experience conducting research in large matrixed organizations and complex product structures with at least 2 years of experience managing junior to mid-level researchers.

• Education: Masters Degree in Human-Computer Interaction (HCI) Psychology Sociology Statistics or a related field.

• Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable user-centric improvements.

• Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior satisfaction) directly to measurable financial or strategic returns making the value of research undeniable.

• Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design survey methodology and advanced statistical analysis. Expert with tools like Pendo and Qualtrics . Experience with data manipulation (SQL Python) or statistical software (R SPSS) is a plus.

• In-Person Research Expertise: Proven experience planning recruiting for and conducting a range of in-person research including ethnographic-style fieldwork contextual inquiries in users natural environments and on-site usability testing.

• Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.

• Strategic Thinker & Self Starter: You dont just answer the questions youre given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision

• Iterative Approach: Proven experience in planning and executing iterative rapid-cycle research that is seamlessly integrated into the product development process informing design and engineering decisions.

• Strategic Road mapping: Leverage an understanding of MSIs strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.

• Exceptional Communicator: You are a gifted storyteller who can distill complex information into clear concise and persuasive narratives for any audience.

• Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK US and Poland offices several times per year.

Bonus Points

• Advanced degree (Ph.D.) in Human-Computer Interaction (HCI) Psychology Sociology Statistics or a related field.

• Experience working in a fast-paced agile environment.

• Experience mentoring or managing other researchers.

Target Base Salary Range:$130000 USD - $170000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Bachelors degree with 11 years of UX Research experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.