National Account Manager

BirdBuffer is seeking a proactive and results-driven National Account Manager (NAM) to support and grow sales through one of our most important national channel partners a large multi-location Pest Control company that resells and services BirdBuffer products to their own end-customers.

This role is not about selling directly to end users its about enabling and accelerating our distributor partners success. The NAM will embed deeply into the partners commercial teams provide sales enablement assist in deal support and ensure the partners internal staff has everything they need to confidently position and grow BirdBuffer solutions. This is a channel development role requiring excellent relationship-building training technical communication and long-cycle sales support skills.

Key Success Factors:

• YoY revenue growth from the pest control partner account
• Number of BirdBuffer-trained sales reps at the partner company
• Number of assisted or supported partner-led sales opportunities
• Partner satisfaction and renewal/expansion rates

Essential Duties and Responsibilities:

Account Ownership & Enablement

• Act as the primary liaison between BirdBuffer and the national pest control partner supporting their sales and operations teams.
• Build and execute a partner-specific growth plan that includes sales targets training cadences field engagement and issue resolution.

Sales Support & Collaboration

• Provide direct deal support for partner-led opportunities including participating in sales calls helping scope solutions and addressing objections.
• Coach and educate the partners field sales teams branch managers and technical leads on BirdBuffers value proposition use cases and differentiators.
• Coordinate and deliver ongoing training (in-person and virtual) to ensure high awareness and confidence selling BirdBuffer.

Partner Success & Growth

• Identify and remove obstacles to partner sales success from marketing and technical needs to service and support alignment.
• Collaborate with BirdBuffer internal teams to streamline ordering delivery refills and support for the partner and their customers.
• Help structure partner promotions territory strategy and account mapping for large customer opportunities.

CRM & Reporting

• Track and report on all activity within the partner account including active opportunities training engagements and sales performance.
• Provide regular internal updates on partner growth progress barriers and new opportunities.

Supervisory Duties and Responsibilities:

• None

Expected Behaviors Aligned with Cultural Values and Anchors:

• Is humble approachable and self-aware of their areas of personal development and strengths and demonstrates acting with integrity and respect with all interactions.
• Consistently sets a high bar by establishing goals and achieving world-class performance; approaching and acknowledging gaps and aggressively pursuing improvement with candor and transparency.
• Complex problem solver adept at removing barriers to success. Communicates candidly with low ego attacking the issues and solving problems always with the best interest of the organization and team in mind.
• Leverages a learning mindset and Sets a High Bar attitude to dive into and understand the customer journey analyzing opportunities and increasing the rate of wins.
• Demonstrates a commitment to Is Curious Takes Action by:
• Actively identifying areas for process optimization to enhance the overall customer journey and achieve high results.
• Relentlessly focused on identifying opportunities to add value for customers.
• Believes that making progress is better than being perfect; uses creativity and strategic thinking to create opportunities utilizing a plan do check act process to measure performance and adjusted as needed.
• Acts with Respect and Integrity building and nurturing strong relationships with customers and resellers to understand their needs and goals.
• An active promoter to Champion the Silver Falls Way by gathering Voice of Customer feedback regarding their experiences and relay insights to internal teams for continuous improvement.
• Embodies Teamwork Matters by working closely with cross-functional teams to improve processes standard work and remove barriers to success.

Required Education Experience and Skills:

• 5 years of outside sales experience with proven ability to exceed revenue goals and account /business development building targets.
• Technical and consultative mindset with the ability to quickly learn and become a subject matter expert of industry and market factors leverage best practices and product knowledge to assist decision makers.
• Proficient with customer relationship management (CRM) tools ( or similar).
• Proficient with standard software programs including ERP Microsoft Outlook Teams Word and Excel.
• Proven ability to negotiate with and influence others; highly skilled in sales with passion for cross-selling and upselling.
• Excellent verbal and written communication skills.
• Strong organizational and analytical skills; proven ability to meet deadlines and exceed goals.
• You are an independent contributor and self-starter not afraid to challenge the status quo.
• Organized detail oriented strong project management skills.
• Excellent presentation and closing skills.

Preferred Education Experience and Skills:

• Bachelors degree preferred.
• Challenger Sales and consultative skillset.

Physical Requirements and Working Conditions:

• Routine travel (approx. 50%) required
• Ability to travel to meet with customers attend trade shows or events on average once a month.
• Must be able to lift up to 40 pounds at times.
• Members of the sales team have a critical role in the participation of on-site customer visits trade shows and other company events therefore prolonged periods of standing is required; the ability to lift carry and assemble demonstration equipment is required.

Compensation & Benefits:

In addition to competitive pay we offer a comprehensive benefits package to support the health and wellbeing of our employees

Benefits include:

• Paid holidays and paid time off
• Medical dental and vision coverage (with employer contribution to each)
• Simple IRA with 3% employer match
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Life Insurance and AD&D plans
• ORCA Passport benefit for new hires

About BirdBuffer:

BirdBuffer solves the public health safety and damage to critical facilities caused by pest birds. Our solution is innovative unique and patented. It is the most effective safe and humane approach to preventing damage and disease caused by unwanted birds. Our focus is to serve facilities managers health and safety professionals wildlife experts and maintenance teams whose job is to SAFELY maintain and protect expensive infrastructure. Our markets include Energy & Utility Infrastructure Food Production Facilities Industrial and Commercial Buildings and Aviation & Transportation Facilities. Proudly based in the Pacific Northwest we serve customers across the US and around the world.

About Silver Falls Capital

Silver Falls Capital LLC is a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses we bring leadership business acumen and investments to help companies and their teams achieve full potential.

Silver Falls Capital and its portfolio companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin ancestry age (40 or older) disability genetic information marital status veteran or military status or any other status protected by applicable law.

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