IT Services Specialist

Bloomington, IN - USA

Yearly Salary: $ 47000 - 49000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Build Something Bigger And Change Lives Including Your Own. In 1935 Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today that same bold spirit is alive in every Fraser service. Were still building something bigger a more inclusive connected world where everyone belongs. At Fraser youll find more than a job. Youll find purpose. Youll find growth. And youll find a place where your work changes lives including your own.

Fraser is Minnesotas leader in autism mental health and disability services and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization we provide integrated community behavioral healthcare that improves quality accessibility and coordination of care. We lead with compassion innovate with purpose and fight for inclusion every single day. Ready to Build Something Bigger Join Fraser. Grow with us. Make a difference. Because when you thrive so does the world around you.

We are seeking an IT Service Specialist to provide technical support and assistance to all Fraser staff.

Responsibilities:

Receive troubleshoot and resolve incidents for staff across the organization.
Receive process and fulfill service requests for all departments including standard changes and security and access fulfillment.
Identify and escalate major incidents and assist with problem management resolution and documentation.
Document all actions and work processes in the service desk management tool.
Image configure and deploy new and returned laptops desktops mobile devices and other hardware to staff as needed.
Update and maintain service catalogue tools for hardware and software across the organization and assist with maintaining internal department inventory levels.
Assist with projects and business initiatives both internal to Information Technology and across the organization as assigned.
Assist with operational and infrastructure related maintenance and initiatives including network telephony and datacenter tasks.
Provide quality assurance feedback and documentation on new applications and changed processes as assigned.
Participate in technical training and process documentation across all functions and departments in the organization.

Fraser Offers:

Collaborative and relationship-oriented culture
Scheduled performance feedback
Career growth opportunities
Opportunities for community involvement in Fraser organized events.
Collaborative and relationship-oriented culture

Fraser Offers Benefits for Full-time Employees (30 hours per week)

Medical dental and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee Assistance Plan (EAP)
Life AD&D and Voluntary Life Insurance
Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance and Hospital Indemnity Insurance
Pet Insurance
403(b) Retirement Plan with Company Match
Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)
Employee Referral Bonuses

Requirements:

AA degree in Information Technology or a related field OR coursework leading to completion of an AA degree OR other relevant training or certifications.
Valid drivers license is preferred.â Access to reliable transportation and ability to travel independently throughout the metro areawithin a reasonable amount of timeis required.
2 years of experience in desktop and systems support
Commitment to promoting diversity multiculturalism and inclusion with focus on culturally responsive practice internal self-awareness and reflection.

Location Schedule & Pay:

Fraser- Richfield MN
Fraser -Bloomington MN
Fully onsite
Monday - Friday; standard business hours
The starting pay for this role is $47000-$49000 annually depending on qualifications

Why Join Fraser

Meaningful Impact
Help individuals and families lead more connected independent and fulfilling lives. Your impact here is real and lasting.
Competitive Pay & Benefits
Fraser offers fair pay and comprehensive benefits that support your health well-being and future goals.
Flexibility & Work-Life Balance
With flexible schedules generous paid time off and wellness programs Fraser helps you care for others without sacrificing yourself.
Grow Your Career With Us
We invest in your development with training licensure support leadership pathways and real opportunities to advance.
Culture That Lives Its Values
Inclusion isnt just a buzzword its how we operate. Youll be seen heard and supported to bring your full self to work.
Thrive with Stability and Purpose
With nearly 90 years of trusted service and continued growth Fraser is a nonprofit where you can build a lasting mission-driven career.

Fraser is Minnesotas leader in autism mental health and disability services and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization we provide integrated community behavioral healthcare that improves quality accessibility and coordination of care. We lead with compassion innovate with purpose and fight for inclusion every single day. Ready to Build Something Bigger Join Fraser. Grow with us. Make a difference. Because when you thrive so does the world around you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions please contact Fraser HR at or 612.767.7550. If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders then contact us as we may not have received your application. Thank you for considering Fraser!

Required Experience:

Build Something Bigger And Change Lives Including Your Own. In 1935 Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. To...