Car Park Coordinator, Visitor Experience
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Lead and motivate a key customer service team
- Rewarding opportunity for those who want to step up and enjoy a challenge
- Open to internal ACM team only - $39.93 base hourly rate plus 25% casual loading
About the Team
The Customer Experience Pillar ensures that Arts Centre Melbourne places the customer first by creating and delivering experiences of unique value. The team is accountable for delivering an integrated end-to-end customer journey that provides a remarkable experience each and every time. We deliver success in our customer focused business functions of Front of House Ticketing Marketing Hospitality Strategic Communications Car Park Retail and Guided Tours. We are the largest team in the organisation.
The Customer Service team is responsible for consistent and outstanding service across all customer touchpoints.
About the Position
We are currently seeking a passionate individual to lead and support our Visitor Experience team in the Car Park delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of the car park.
Casual position band 3.1 $39.93 per hour plus 25% casual loading.
Your Skills and Experience
- Excellent written and verbal communication skills
- Ability to form and maintain relationships with a range of internal and external stakeholders
- Understanding of current technology and operating systems and ability to learn and apply new technology within a reasonable timeframe
- Demonstrated experience in managing and supporting customer service teams to deliver results
- Significant experience in delivering exceptional customer service
- Experience at working under pressure and conflict resolution
- Experience with technical car park applications well regarded
In this role you will be required to work daytimes evenings weekends and public holidays. You will also be required to at times work in underground dark and outdoor environments.
For more details please readPosition Description - Coordinator Car Park - November
Enjoy Team Member Benefits
As a valued member of our ensemble you will enjoy:
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members and specific counsellors for members of the LGBTQIA community and People of Colour.
Apply Now!
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people people from diverse cultural backgrounds Disabled and Deaf people members of the LGBTQIA community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process please send an email to
Please submit your resume together with a cover letter by 11:55pm Monday 24th November 2025. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Australia's Largest Performing Arts Venue. See What's On, Book Tickets, View an Exhibition, Take a Tour, Dine with Us or Park 24/7.
