Global Human Resources Advisor

As a Global HR Advisor you will be a trusted partner to employees and managers across regions delivering exceptional HR advisory employee relations and culture-building support. Youll help operationalize global HR programs ensure compliance provide talent solutions to complex problems enrich our employee experience and enable high-performance behaviors consistent with Hylands values and growth ambitions.

This role operates within a global ticketing queue where timely triage accurate complexity assessment and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support.

1. HR Advisory & Manager Enablement

Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system

Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs.

Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth.

Interpret and apply HR policies in alignment with Hylands values culture and global compliance standards along with country-specific laws / regulations.

Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs.

2. Employee Relations & Compliance

Manage employee relations cases through our global case management system with objectivity and speed.

Conduct investigations document findings and make recommendations that balance risk fairness and business impact.

Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws.

3. Operational Excellence & Continuous Improvement

Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions.

Support and refine HR processes for efficiency scalability and positive employee experience.

Identify opportunities to leverage AI and automation tools within HR workflows.

Maintain accurate documentation and HR system data (Workday).

4. Culture Engagement & Change Enablement

Champion Hylands organizational values and evolving high-performance global tech culture helping employees and leaders understand and embody it.

Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs.

Partner with leaders to interpret engagement survey results and drive meaningful action plans.

Support organizational change initiatives and new ways of working.

Bachelors degree in human resources Business or related field.

5 years HR experience.

Experience supporting employees and leaders across multiple countries or regions.

Strong Understanding of local employment practices and labor laws.

Proven track record managing employee relations cases with sound judgment and confidentiality.

Experience in fast-paced tech SaaS or digital business.

Experience working within a ticketing system and meeting defined SLAs/KPIs.

Fluent in English and local language(s) in country/region where you reside

Advanced HR certification (e.g. SHRM-CP/SCP CIPD).

Experience with Workday and Global Case Management Tools.

Demonstrated experience using AI or HR technology solutions to enhance HR delivery.

Who you are

You care deeply about people and business outcomes and you bring balanced judgment to both.

Youre energized by complexity and global scale.

You thrive in fast-moving environments where innovation accountability and collaboration are expected.

You embrace data technology and automation as enablers of great HR service.

You are comfortable working in a ticket-driven environment and understand the importance of triage prioritization and service metrics.

Competencies

Integrity and trust

Business acumen and judgment

Coaching and influence

Global and cultural awareness

Data-driven decision making

Continuous improvement mindset

About Hyland

At Hyland were reinventing the future of work through AI-enabled content solutions that empower organizations around the world. Our people are at the heart of this transformation and our HR team is central to creating a high-performance inclusive and connected global culture that allows every employee to thrive