Member Services Manager (Advanced Practice Provider)
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Mae is looking for a Member Services Manager with an active unrestricted Advanced Practice Provider (APP) license in Michigan (Nurse Practitioner or Physicians Assistant) who is passionate about maternal health equity. The Member Services Manager is a management role responsible for the quality and performance of all member services at Mae.
This role will play a critical role in driving member enrollment member utilization of platform and doula services and achievement of value-based services (VBS) targets. This ensures we deliver on our contractual obligations to our health plan partners and achieve Maes clinical and performance targets.
The Member Services Manager will report directly to the Head of Operations and directly manage three small teams: Member Enrollment Care Coordination and Member Engagement.
Key responsibilities include:
Team Management: Manage three small teams of:
- Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieving monthly enrollment targets.
- Care Coordinators responsible for coordinating more complex member needs providing pregnancy education and conducting health assessments.
- Member Engagement Specialists responsible for managing routine member engagement communications (phone e-mail text) to encourage doula and platform engagement or facilitating benefits requests.
Ensuring Process Oversight Target Achievement and Performance of managed teams
- Ensuring that each team member understands their role and responsibilities while providing them with the tools (e.g. data dashboards processes) and support needed to excel
- Ensuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistently
- Identify and implement opportunities to streamline processes reduce friction and improve clarity in cross-functional interactions
- Maximize individual contributions by harnessing each team members unique strengths and addressing their key areas for growth
- Monitor team-level engagement and performance metrics and progress to defined monthly health plan targets
Value Based Services (VBS) Oversight and Management
- Developing and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measures
- Developing priority lists for VBS achievements aligned with monthly revenue targets
- Monitoring progress to target achievement over time encouraging and motivating teams as needed to stay aligned and achieve prioritized targets
- Strategic leadership on outreach methods and optimizations to achieve VBS targets
Care Management services including nurse triage transitions of care supporting care coordination and member education
Provide direct services and oversight over all fee-for-service eligible services to Mae members
Qualifications :
What we are looking for:
- Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in Michigan (required) with a willingness to pursue multi-state licensure where feasible
- 5 years of relevant experience
- People management experience
- A working understanding and support of a managed care value-based care model preferred
- Exceptionally organized and process oriented
- Thoughtful strategic and efficient
- Strong proactive and responsive verbal and written communicator
Preferred Experience:
- Multi-state licensure in one or more priority states (MD VA TX IA) with a willingness to pursue to pursue multi-state licensure in remaining states from this list where you are not currently licensed
- Experience working in fast-paced or start-up environments
Additional Information :
Benefits include:
- Competitive salary and equity
- Healthcare benefits
Additional Information:
- Salary range: $120000-$130000 annually depending on experience
- 40 hours/week expected (standard business hours Monday - Friday)
- 401K
- Flexible work location
All your information will be kept confidential according to EEO guidelines.
We are currently only hiring US based applicants and are unable to sponsor visas.
Mae Health Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
MEET MAEMae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and ... View more
