Guest Service Center Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for obtaining guests information by answering telephone calls and transfer calls to other. Maintains and improves quality results by adhering to standards and guidelines.
You will handle all guest enquires requests and comments promptly and efficiently ensuring their stay in the hotel is to their satisfaction.
Qualifications :
- High school diploma or equivalent
- Prior experience in hotel front office operations is preferred
- A strong focus on customer service
- Excellent communication skills; fluency in English is required
- Be able to work shifts weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
- Ability to think quickly and communicate orally with a variety of callers
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
