[CMI] Senior Cloud Support Engineer

Position how youll contribute

We are seeking a Cloud Support Engineer with hands-on experience in Azure cloud environments and a strong focus on incident response automation and continuous this role you will play a key part in driving operational excellence and promoting a culture of accountability and maturity within our cloud support function.

Key Responsibilities

• Incident Management: Lead and coordinate incident response including triage impact assessment and collaboration with engineering teams to resolve issues quickly.
• Root Cause Analysis: Deliver clear and detailed RCA reports following service restoration.
• Process Optimization & Automation: Design and improve testing approaches streamline processes create reporting mechanisms and automate repetitive tasks.
• Documentation: Develop maintain and enhance operational runbooks SOPs and knowledge base articles.
• Cloud Resource Management: Provision and configure Azure resources across multiple environments.
• Monitoring & Reliability: Implement and maintain monitoring logging and alerting tools; ensure Azure infrastructure meets availability performance and reliability standards.
• Operational Support: Assist with deployments patching and disaster recovery procedures.

Qualifications :

Expectations the experience you need

• 5 years in infrastructure delivery cloud operations or site reliability roles with a proven track record of process improvement.
• Technical Skills:
  • Hands-on experience with Microsoft Azure.
  • Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
  • Strong understanding of networking and cloud-native services.
• Soft Skills: Effective communication problem-solving mindset and ability to work in a collaborative environment.

Additional Information :

Our offer professional development personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland

This role requires candidates to be based in the European Union.

Remote Work :

Yes

Employment Type :

Full-time