Senior Business Analyst (Salesforce)

Role summary:

Were midway through migrating our global operations to Salesforce as our core CRM. About 1000 users are live today with 700 more to onboard. Were rolling out market by market and business line by business line.

Were hiring a Senior Business Analyst to turn business needs into clear testable requirements and keep sprints supplied with Definition-of-Ready work. Youll map processes define data and non-functional requirements partner closely with Product Architecture Admins and Engineering and lead UAT with stakeholders and the CoEso we can deliver consistently as the rollout scales.

This role is Remote (Hybrid if desired) in either Barcelona or Warsaw.

What youll do:

• Requirement collection/alignment

  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance security scale).

  • Continuously work with stakeholders to improve quality of request fulfilling our Definition of Ready with high standards.

  • Partner with architects/engineering to align on solution design.

  • Support PM on requirements discovery with stakeholders.

  • Support reporting & analytics needs (fields definitions dashboards) with RevOps/BI.

• Governance

  • Define data models/taxonomies prepare data mapping and support migration/cutover planning.

  • Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.

  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions

  • Drive continuous improvement: templates standards and ways of working across teams.

Qualifications :

Must-have

• 3 to 5 years as a Business Analyst in Salesforce environment.

• Strong requirements engineering (stories Acceptance Criteria) process mapping and stakeholder facilitation (experience with GTM teams ideal).

• Solid data literacy (object/field design mappings basic SQL/Sheets).

• Experience coordinating UAT and working across product engineering or operations teams.

• Confidence with Jira/Confluence and diagramming tools (Miro/Figma).

• Excellent written and spoken English.
   

Nice-to-have

• Salesforce certifications (BA Admin App Builder) or hands-on exposure to Sales/CS processes.

• Extensive experience with and deep knowledge of Jira. 

• Familiarity with QA practices release processes or analytics tools

• Experience with integrations (e.g. CTI system scheduling email tools)

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

**As part of our pre-screening process we ask candidates to complete an SHL assessment to check numerical reasoning skills. This is a short online test that takes no longer than 20 minutes to complete.

1 Intro Chat  A first call with our Talent Acquisition Partner Ashleigh Watson to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your experience and aspirations with Smita Mohapatra (Salesforce Product Manager). Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

3 Case Study - A practical assignment delivered to both Smita & Dawid - a chance to really showcase your skills and priorities. You will be given time to prepare and refine your presentation beforehand.

4 Team Interview  Further discussion and opportunity to ask any of those burning questions to Dawid Pietrolaj (Head of CRM & Payments) & others from both business and technical support teams.

& Offer!

Why Youll Love It Here 

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.

• Wellness that works for you from gym memberships to mental health support weve got you covered.

• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

• ESOP (Employee Share Option Plan) after 6 months with us available from specific seniority levels because we believe in sharing our success!

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time