EMEA Benefits Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
This role is part of the EMEA Human Resources Operations function which supports all aspects of operational processes throughout the employment life cycle for JPMorgan employees. The position aligns under the EMEA Benefits Team.
As an EMEA Benefits Operations Analyst in the EMEA HR Operations team you will be a part of a small high-impact and deadline-driven operations team liaising with key internal stakeholders and external vendors to deliver monthly quarterly and annual processes within strict timeframes. You will ensure compliance with EMEA regulations and the accuracy of all benefit deductions for EMEA-based employees. This varied position is suited to someone with strong analytical and data manipulation skills a high level of accuracy and the ability to multitask and organize effectively to meet multiple this role you will also have the opportunity to support employees with their benefits-related queries and to work closely with location-based stakeholders.
Job responsibilities
- Ensure the accuracy of benefit data across payroll benefits platforms and internal record systems.
- Participate in the daily management of the team mailbox responding to queries from employees external vendors and internal stakeholder teams within SLA.
Respond to and process employee benefit queries received through the companys case management system ensuring timely and accurate resolution.
- Partner closely and build strong relationships with external benefits vendors and key internal stakeholder teams (e.g. Payroll local HR stakeholders Employee Relations and other HR functions) on ad-hoc projects.
- Prepare benefits instructions for the payroll system and conduct post-payroll verification.
- Maintain and update all operational SOPs and checklists on an ongoing basis.
- Review and process benefit invoices in a timely manner closely monitoring their status to keep stakeholders informed especially regarding events relevant to the employee life cycle.
- Participate in ad-hoc project work and continuous improvement initiatives as required.
Required qualifications capabilities and skills
- Experience working in an operational deadline-driven environment with excellent data manipulation skills using Microsoft Excel (VLOOKUP PivotTables Conditional Formatting Data Validation Error Checking etc.) is essential.
- Self-starter with strong problem-solving skills able to work both independently and as part of a team and able to integrate and add value quickly.
- Prior benefits experience is not required but a commitment to learning and ongoing development is essential.
- Excellent written and verbal communication skills with the ability to confidently interact with internal clients at all levels of the organization and liaise effectively with external vendors.
- Must be able to maintain a high degree of confidentiality.
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
