Department Manager Ecommerce
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Develop and execute the annual E-commerce strategy and business plan focusing on sales targets market share expansion and customer acquisition/retention.
- Manage and organize customer deliveries ensuring accuracy in quantity and specifications.
- Ensure product availability for customers and in case of shortages offer suitable substitutes through the call centre while coordinating directly with customers.
- Oversee route planning and ensure delivery documents are properly handed over to delivery staff.
- Maintain adequate stock levels and closely monitor items on promotion.
- Monitor team performance to identify gaps between expected and actual productivity.
- Ensure products are handled in line with QA quality standards and established SOPs.
- Ensure that all team members comply with company policies and procedures set by management.
- Prepare daily/weekly reports on sales deliveries customer feedback and stock status
- Track KPIs such as order accuracy delivery timeliness customer satisfaction and recommend process improvement to increase efficiency.
- Analyze customer complaints and feedback to recommend process improvements.
- Foster a culture of continuous improvement experimentation and accountability within the department.
Qualifications :
Bachelors or Intermediate with 6 years of experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Sales Experience
- Food Service
- Succession Planning
- Management Experience
- Materials Handling
- Pricing
- Conveyor Installation
- Food Production Experience
- Leadership Experience
- P&L Management
- Retail Management
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
