Senior Manager Customer Success
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an experienced Senior Manager of Customer Success to lead and scale our European team focused on our top-tier markets France Germany and the Netherlands. Based in Paris youll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks.
Reporting to the VP of Customer Success youll define regional strategy lead a high-performing team of CSMs and drive alignment across functions to deliver world-class customer outcomes. This is a strategic and hands-on leadership role ideal for someone who thrives on driving results developing talent and shaping customer success at scale.
What Youll Do
Lead and mentor a team of 610 CSMs across multiple European markets.
Drive customer retention expansion and advocacy across Enterprise and Mid-Market segments.
Build scalable data-driven frameworks for success plans health monitoring and playbooks.
Partner cross-functionally with Sales Product Support and Marketing on expansion strategy and customer engagement.
Act as an executive sponsor for strategic accounts fostering strong outcome-driven relationships.
Represent the Voice of the Customer influencing global Customer Success strategy and best practices.
What Success Looks Like
Youll lead a motivated high-performing team that delivers predictable results driving retention growth and customer health. Your impact extends beyond your team shaping how Freshworks scales Customer Success across Europe through collaboration operational excellence and data-driven leadership.
Qualifications :
What Youll Bring
8 years in Customer Success Account Management or Consulting within SaaS.
3 years leading and scaling customer-facing teams ideally across multiple European markets.
Proven record of driving retention expansion and advocacy in Enterprise and Mid-Market accounts.
Strong cross-functional influence and executive communication skills.
Analytical strategic and people-centered leader with experience using CS and BI tools.
Fluency in English required; French or German strongly preferred
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
