Mortgage Servicing Customer Service Representatives
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- Demographic changes (e.g. address name email authorized to speak with)
- Answering collection calls originated by customer (Inbound) and originate phone calls to borrowers residence and place of business on LiveVox software (Outbound) for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call.
- Statement inquiries and requests
- Phone payments and inquiries
- Extensions
- Due date changes
- Bankruptcy/foreclosure
- Account credit history review
- Complaint handling
- Collections
- Account cure and liquidation negotiations (e.g. extension payment options)
- Payoffs escrow document requests account status billing inquiries and web support.
- Respond to customer inquiries regarding their mortgage loans primarily via Servicers customer service telephone lines.
- Service customers by answering and listening to their phone calls regarding their mortgage loan identifying the reason for the phone call and provide the customer with an appropriate response.
- Utilize Servicer-provided scripted materials to provide solutions to customers.
- Follow-ups with customers with escalated issues or requesting a call back
- Escalate matters to appropriate members of the team as needed.
- Follow the procedures related materials and other instructions for customer password resets as provided by Servicer and to accept calls from mortgage servicing customers and manage these calls through completion
Qualifications :
- Our most successful candidates will have:
- At least 1 years related experience as a mortgage customer service representative
- Experience in working with people on different levels
- Strong communication skills verbal and written
- Excellent mortgage skills and knowledge
- Strong time management skills
- Candidates should be open to flexible scheduling options and the ability to adapt/change as needed.
- Experience with MSP preferred
Additional Information :
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
