Director, Outbound Product Management, Public Sector Industry AI Products

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything in between our roles aim to provide each person with meaningful impact and plenty of space to grow. 

The Team: 

The CRM and Industry Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products Customer Service Management Field Service Management Sales and Order Management CPQ and Industry verticalized solutions such as Public Sector Digital Services deliver omnichannel customer engagement and operations while uniting the front middle and back office public sector mission teams to provide services fulfill requests resolve issues faster and drive great experiences through our products. 

The Role: 

Director of Outbound Product Management.  The Director will be managing a team of Outbound Product Managers who are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities and market and competitive dynamics with a passion for informing roadmap and helping our GTM partner and customer ecosystem understand the value delivered.

At ServiceNow Outbound Product Managers collaborate closely with multiple cross-functional teams (including marketing sales solution consulting pricing strategy and operations customer outcomes product success and training and certification)

What you get to do in this role: 

• Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions
• Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps 
• Develop best practices and assets to drive product an AI adoption at scale by customers and partners
• Drive public sector AI (generative agentic) value & adoption strategy including data strategy for missions evaluations setup and deployment best practices.
• Become a trusted resource to promote the public sector industry AI products vision with industry influencers strategic partners and analyst firms. 
• Work closely with Inbound Product Management Product Marketing Product Success and Global Partnerships and Alliances to define product strategy release themes go-to-market and customer adoption plans.
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products  
• Define and execute new product launch strategy with relevant product marketing and GTM stakeholders and leadership. 
• Lead cross-functional teams to accomplish our goals. 

Qualifications :

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 10 years of Product Management or related experience in a customer-facing role 
• Excellent people and management skills to interact with customers executive staff colleagues cross-functional teams and third parties 
• Deep experience with CRM or BPM applications or related workflows specifically data models applied across multiple industry verticals or related is required
• Experience in configuring and shipping enterprise software/AI products is required 
• Agile mindset with the ability to manage risk multiple priorities and navigate uncertainty
• Experience in Development/Functional Consulting functions is a plus; a public sector solutions background is optional

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time