Technical & Compliance Manager

Job Description

Job Description

Job Title:Technical & Compliance Manager
Reporting To:Planning and Packing Manager & General Packhouse Manager
Site:Kent
Direct Reports:Quality Assurance Team
Salary:Circa 35000

Job Purpose

• Complete technical compliance tasks supporting the General Packhouse Manager.

• Lead the Quality Control team to ensure all products meet internal and customer standards.

• Monitor and improve production KPIs focusing on efficiency and reducing packaging waste.

• Work with and deputise for the Planning and Packing Manager.

Main Accountabilities

• Complete technical compliance checks on suppliers customers and growers.

• Manage external pest control contractors.

• Conduct internal audits according to schedule.

• Investigate customer complaints and product non-conformance issues (root cause analysis).

• Prepare and circulate monthly reports for:

  • Quality Service Levels

  • CCPM information

  • Shelf-life analysis

• Organize yearly calibration arrangements.

• Prepare for management and compliance meetings.

• Carry out GMP and hygiene checks.

• Ensure all compliance quality assessments and traceability documentation meet industry standards.

• Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF).

• Monitor and improve production team efficiency through training support and feedback.

• Support the QA team and Line Leaders to reduce packaging waste.

• Collaborate closely with the Planning & Packing Manager to build an effective high-performing team.

• Deputize for the Planning & Packing Manager when needed (covering production control print room database and customer specifications).

• Maintain excellent hygiene standards throughout the facility.

• Ensure all staff comply with company policies procedures and Health & Safety rules.

• Carry out any other reasonable duties as requested.

Knowledge & Skills Required

• Positive can-do attitude with flexibility and initiative.

• Understanding of fresh produce or food manufacturing specifications.

• Experience in efficiency monitoring (LEAN qualification preferred).

• Previous experience in a production or manufacturing environment.

• Strong interpersonal written and verbal communication skills.

• Proficiency in Excel and strong organizational/time management skills.

• Ability to work effectively with cross-functional teams.

• Strong problem-solving skills.

• Up-to-date knowledge of company objectives production strategies and support activities.

• Level 2 Hygiene and Food Safety Awareness.

• Level 2 HACCP certification.

Key Performance Indicators (KPIs)

• Continuous improvement in KPI results.

• All QA paperwork completed On Time In Full (OTIF).

• Zero rejections linked to quality or labeling errors.

• Intake issues identified and reported immediately.