Manager, Global Enterprise Implementation

Join us on our mission to make a better world of work.

Culture Amp is the worlds leading employee experience platform revolutionizing how 25 million employees across more than 6500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement drive performance management and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world the most innovative companies including Canva On Asana Dolby McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US UK Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company.

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How you can help make a better world of work

The Manager Global Enterprise Customer Implementations is responsible for leading the global team of Enterprise Implementation Managers (IMs) across EMEA North America and APAC. This role owns the day-to-day execution of the global IM team sets the strategy for driving global consistency in the Enterprise customer experience and leads innovation in implementation frameworks technologies and processes. The role is pivotal in ensuring efficient timely and high-impact customer activations with a strong focus on educating customers to achieve self-sufficiency and healthy cycle and feature adoption on the Culture Amp platform.

As part of this team of amazing humans

You will:

1. Global Team Leadership & Execution

• Lead coach and develop a high-performing team of global Enterprise Implementation Managers fostering collaboration and knowledge sharing across regions.
• Own the day-to-day operations of the global IM team ensuring effective resource allocation workload balancing and delivery of customer projects on time and within scope.
• Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity tenacity and a dedication to solving problems.
• Set clear goals and performance expectations for the team aligned with global CX and business objectives.
• Run point on our customer escalation process ensuring timely triage and resolution of escalations in partnership with our Product Support leadership team.
• Own global capacity planning and workforce strategy including hiring and coverage across timezones.

• Develop and execute a global strategy and operating rhythm for Enterprise Implementation ensuring consistent high-quality customer experiences across all regions.
• Establish and maintain global standards best practices and playbooks for implementation processes documentation and customer handoffs.
• Partner with regional CX Directors and cross-functional teams to align on priorities share insights and drive continuous improvement.

• Identify evaluate and implement new technologies content and business processes to drive greater efficiency scalability and customer value in the implementation journey.
• Lead the evolution of the Implementation framework piloting and rolling out new approaches to accelerate customer time-to-value and increase activation stickiness.
• Gather and analyze customer and team feedback to inform ongoing improvements and innovation.

• Champion a customer education strategy that empowers Enterprise customers to become self-sufficient leveraging scalable resources training and enablement content.
• Collaborate with Customer Education Product and Customer Success teams to ensure customers are set up for long-term success post-implementation.

• Serve as the global voice of Implementation advocating for customer and team needs with Product Support Product Engineering Sales and other internal stakeholders.
• Represent the Implementation function in global forums sharing insights progress and outcomes with senior leadership.
• Own the strategy for providing Implementation support during high-value high-complexity sales cycles and ensure IM resources are being utilized effectively and efficiently.

• Track and report on key performance indicators (KPIs) for global implementation including activation timelines customer satisfaction and operational efficiency.
• Use data to identify trends risks and opportunities and drive accountability for outcomes.

You have:

• Proven experience leading global or multi-regional teams in a customer-facing implementation or professional services environment.
• Demonstrated success in driving operational excellence process standardization and innovation at scale.
• Strong project management skills with a track record of delivering complex multi-stakeholder projects on time and within budget.
• Deep understanding of enterprise customer needs change management and the SaaS implementation lifecycle.
• Experience with customer education enablement or training programs is highly desirable.
• Excellent communication stakeholder management and influencing skills.
• Ability to thrive in a fast-paced ambiguous and globally distributed environment.

You are:

• Customer-Centric: Always thinking about how our Implementation initiatives can best serve and add value to customers.
• Innovative and Proactive: Bringing fresh ideas and anticipating the evolving needs of our customers and internal teams.
• Collaborative Leader: Fostering a culture of partnership and shared success across multiple departments and regions.
• Embody Culture Amps values: Have the courage to be vulnerable Learn faster through feedback Trust people to own decisions Amplify others.
• Operate as a culture-first people leader fostering inclusion growth and high performance.

We believe that our employees are the heartbeat of our success. Were committed to fostering a work environment that truly cares for and develops its people and creates lasting positive addition to providing a competitive compensation package some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs coaching and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause reset and focus on restoration and rest without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally we dont just focus on our internal community; we believe in creating a better world of work for all. Were committed to diversity equity and inclusion with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if youre interested: wed love to know how you can amplify our team with your unique experience!

If you decide to apply as part of your application we will ask you to complete voluntary diversity questions (excluding roles in Germany).These questions are completely optional but your participation truly helps. By sharing this anonymous information you support our efforts to build a more inclusive and equitable hiring processand help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

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