Asst. Director, Student Assistance Services

PositionTitle: Asst. Director Student Assistance Services

Employee Classification: Assistant Director Student Assistance Services

College/Division: Student Success & Enroll Management

Department: 520830-STUDENT LIFE

Internal or External Search:Internal - Open to Regular NMSU employees only (temporary/Term employees not eligible)

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: Commensurate with experience

Appointment Full-time Equivalency: 1.0

Exempt or Non-Exempt: Exempt

Summary: Join our team as the Assistant Director of Assistance Services and make a meaningful impact on student this pivotal role you will provide compassionate case management and proactive outreach to support students facing academic personal or crisis-related challenges. Youll coordinate care with campus and community partners assist with compliance and data management and help strengthen student retention through individualized guidance and follow-up. As a key contributor to student wellbeing you will serve as an alternate liaison to the CARE Team and support the Director in advancing departmental leadership outreach and holistic student support.

Classification Summary:
The Assistant Director Assistance Services provides case management and outreach to support students experiencing academic personal or crisis-related challenges. The role coordinates care among campus and community partners assists with compliance and data management related to student concerns and supports student retention through individualized guidance and follow-up. The Assistant Director promotes student wellbeing serves as an alternate liaison to the CARE Team and assists the Director in departmental leadership and outreach.

Classification Standard Duties:
Provides outreach assessment and follow-up for students of concern connecting them with appropriate campus and community resources. Coordinates student support and crisis response in collaboration with Counseling Housing Police and other departments. Assists with management of the Student Concern database ensuring accurate documentation and compliance with accreditation standards. Supports students considering withdrawal by facilitating discussions and coordinating with Records and other offices. Develops and delivers outreach and training to promote awareness of student services. Represents the department at meetings and serves as a Hearing Officer as needed. Assists the Director with operations communication and strategic initiatives.

Required Education Experience Certification/License Equivalency
Required Education: Bachelors degree in a related field.; Required Experience: Four (4) years of professional experience related to the standard duties as outlined.; Equivalency: None; Required Certification/License:

Knowledge Skills and Abilities
Knowledge: Case management crisis intervention and student development practices; campus and community support resources; confidentiality and compliance standards (FERPA Title IX Clery); and data management and reporting processes. Skills: Crisis response and problem-solving; relationship building and collaboration; documentation data entry and report preparation; and communication with diverse audiences. Abilities: Exercise sound judgment in sensitive situations; manage multiple cases and priorities; foster supportive inclusive environments; communicate effectively; and work both independently and collaboratively.

Job Duties and Responsibilities
* Initiate outreach to referred students through phone or in-person meetings to assess needs and underlying concerns.
* Connect students with relevant resources such as counseling financial aid food support and other campus or community services.
* Collaborate with NMSU Police Housing & Residence Life Counseling Fraternity & Sorority Life and other departments to ensure coordinated support.
* Conduct follow-up meetings with students to monitor ongoing issues and address emerging concerns promptly.
* Assist in managing the Student Concern database a critical element for maintaining HLC accreditation.
* Support students considering withdrawal by facilitating discussions helping them explore alternatives and coordinating with the Office of Student Records on partial or full withdrawals.
* As needed serve as a Hearing Officer to support the Conduct Officer in cases involving alleged violations of the Student Social Code of Conduct.
* Serve as a point of contact for students experiencing institutional or personal concerns and connect them with the appropriate university offices.
* Represent Student Assistance Services at meetings workshops conferences and seminars.
* Provide outreach to students faculty and campus partners to promote awareness of services.
* Perform other duties as assigned.

Preferred Qualifications

Masters degree in Higher Education Administration Counseling Social Work Student Affairs Psychology or a related field

Three or more years of progressively responsible experience in case management student support services behavioral intervention crisis response or care coordination in a college/university setting

Experience working on or with a Behavioral Intervention Team (BIT/CARE Team) and familiarity with risk-assessment models (e.g. NaBITA SIVRA-35)

Demonstrated knowledge of FERPA Clery Title IX/Title VI ADA/Section 504 and other student-supportrelated compliance frameworks

Experience using case management or student support software platforms (e.g. Maxient Advocate EAB Navigate AIM Titanium)

Strong ability to navigate sensitive confidential and high-stress student situations with professionalism empathy and sound judgment

Experience building collaborative relationships with faculty campus partners community agencies and families/support networks

Training or certification in crisis intervention motivational interviewing trauma-informed care or mental health first aid

Demonstrated commitment to equity inclusion and culturally responsive student support

Excellent communication skills including writing clear case notes producing reports and presenting educational outreach

Bilingual proficiency (English/Spanish) highly preferred given student and community needs

Special Requirements of the Position

Department Contact: Joseph Molina

Contingent Upon Funding:Not Applicable

Bargaining Unit Eligibility:This is NOT a bargaining unit position with American Federation of State County & Municipal Employees (AFSCME).

Standard Work Schedule:Standard (M-F 8-5)

If Not a Standard Work Schedule:

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.