Helpdesk Technician

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Helpdesk Technician

Top skills:

M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop / Zoom / MS Teams

Required Knowledge Skills and Experience:

Deep understanding of M365 hybrid environments Entra ID SSO and MFA
Proficiency in Windows troubleshooting and device support
Skilled in Microsoft 365 administration: Exchange Online Teams SharePoint OneDrive Groups
Experience with Adobe Power BI Power Automate Visio Planner Project
Experience installing configuring and supporting laptop and mobile devices.
Experience with remote support tools (Remote Desktop Zoom MS Teams)
Knowledge of cloud security best practices and compliance

In addition to the requirements listed above the following experience is preferred:

Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Strong communication and interpersonal skills
Ability to work under deadlines and to adapt to changing circumstances
Collaborative team spirit cultural sensitivity and a strong desire to learn
Minimum 7 years of IT support experience
Bachelors degree in IT or related field; relevant certifications (e.g. CompTIA Microsoft ITIL) preferred

Position: Helpdesk Technician Top skills: M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop / Zoom / MS Teams Required Knowledge Skills and Experience: Deep understanding of M365 hybrid environments Entra ID SSO and MFA Proficiency in Windows troubleshooting and d...