UXUI Designer with AI Chatbot Conversation

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: UX/UI Designer with AI Chatbot

Location: Hybrid Hartford Connecticut (Local OR Relocation)

Duration: 06 months

Interview: 1 Video interviews

Visa: USC AND GREEN CARD Only

Position Summary

Client is seeking a User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designer to drive the overall user experience for a Conversational AI platform. You will drive the end-to-end user experience for a next-generation Conversational AI platform designed to support members and providers by accessing timely accurate health insurance answers across digital channels.

In this role you will be responsible for creating dialog and conversational flows to deliver superior user experience.

You will collaborate with product technical business analysts and engineering teams to define requirements influence features and ensure scalable user-centric solutions.

Key Responsibilities

Design and optimize conversational experiences via content creation wireframes mockups prototypes written requirements and usability documentation.

Lead engagement with business stakeholders to frame problems prioritize and scope design efforts.

Navigate a fast-paced matrixed environment across multiple business lines and functional areas fostering a culture of proactive collaboration.

Ensure clarity empathy compliance accessibility and inclusivity in all scripts and designs.

Required Qualifications

3 years experience in conversational design in contact centers or enterprise virtual assistants for heavily regulated industries (i.e. Healthcare Banking Insurance)

3 years experience with dialog flow products - Miro LucidChart Visio etc

2 years experience designing multi-channel customer-centered experiences.

Bachelors degree in human-computer interaction (HCI) business technology or design program or direct and applicable work experience

Familiarity with natural language processing (NLP) and LLM-based design principles

Exceptional communication/presentation skills (verbal and written) storytelling and documentation skills. Should have a high degree of comfort speaking with internal stakeholders.

Preferred Qualifications

Masters degree in business technology linguistics human computer interaction or similar program

Experience with Visual Design for chatbots

Experience with scaled agile (SAFe) methodology

Experience with prompt engineering principles and ability to write clear context-rich prompts

Understanding of agentic AI concepts and multi-agent orchestration

Understanding of AI safety guardrails and compliance requirements in healthcare

Health Insurance experience a plus

Prior design experience from a leading brand recognized by customers for experience.

Education

Bachelors degree in UX Design Human-Computer Interaction Linguistics or related field.

Job Title: UX/UI Designer with AI Chatbot Location: Hybrid Hartford Connecticut (Local OR Relocation) Duration: 06 months Interview: 1 Video interviews Visa: USC AND GREEN CARD Only Position Summary Client is seeking a User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designer t...