Tech Ops Team Lead – Data Operations, Reporting & Field Alerts (Pharma)

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Tech Ops Team Lead to manage daily operations across Data Operations Reporting and Field Alerts within the Pharma domain. This role requires strong coordination operational leadership and technical expertise in Databricks Power BI and data workflows.

Key Responsibilities 1. Daily Operations Management

Oversee end-to-end Tech Ops activities across data processing reporting and field alert workflows.
Manage job runs data validations issue triage and daily delivery SLAs.
Monitor Databricks pipelines Power BI refreshes and alert delivery processes.
Identify recurring issues and drive automation and process improvements.

2. Team Leadership

Lead and mentor a team of data engineers analysts and operations specialists.
Assign tasks review progress and ensure quality delivery within SLAs.
Conduct daily stand-ups operational syncs and cross-functional coordination.

3. Reporting Operations (Power BI)

Supervise daily dataset refreshes validations and report publishing.
Ensure data accuracy and timely availability for business users.
Coordinate with analytics and business teams for issue resolution and enhancements.

4. Data Operations (Databricks)

Manage Databricks job monitoring pipeline execution and failure analysis.
Troubleshoot processing issues and collaborate with engineering for root-cause fixes.
Maintain logs documentation and audit-ready operational reports.

5. Field Alerts Operations

Oversee daily logic runs and delivery of rule-based and ML-based alerts.
Validate alert outputs and ensure on-time delivery to CRM and downstream systems.
Collaborate with analytics/data science teams on tuning validation and performance monitoring.

6. Collaboration & Escalation

Act as the primary contact for daily operational queries and escalations.
Provide timely updates impact assessments and escalation management.
Support operational dashboards metrics and performance reporting.

Required Skills & Experience

6 10 years total experience with 2 years in team leadership or Tech Ops coordination.
Pharma/Life Sciences experience preferred (commercial or field ops a plus).
Strong hands-on expertise in:
- Databricks (job monitoring troubleshooting)
- Power BI (refresh validation publishing)
- SQL for data validation and issue triage
Experience managing SLA-driven operations in fast-paced environments.
Excellent communication skills and ability to work with offshore/onshore teams.

Good-to-Have

Automation experience (scripts schedulers triggers).
Knowledge of HCP/HCO mastering territory/product data.
Familiarity with CRM-integrated alerting systems (Veeva Salesforce etc.).