Help Desk Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Hiring: W2 Candidates Only

Visa:Open to any visa typewith valid work authorization in the USA

Key Responsibilities

Answer help desk phone calls and respond promptly to emails.
Create and manage ServiceNow incidents for all phone and email requests.
Escalate issues to staff members by assigning incidents to the appropriate technical resource.
Perform computer repairs and install software/updates as needed.
Assist technical staff with tasks such as acquiring data and running reports.
Run daily reports and prepare them for delivery or internal mail distribution.
Provide assistance with cable clean-up installations data center cleaning and equipment moves.
Troubleshoot business application issues and guide users through problem-solving steps.
Research problems using technical databases and collaborate with team members to find solutions.
Ensure systems operate correctly during changes upgrades and new product implementations.
Communicate accurate and timely status updates.
Track and report time spent on work activities.
Follow established quality standards and complete assigned tasks.

Required Skills

Strong verbal and written communication skills.
Ability to work in a team environment.
Experience with ServiceNow or similar ticketing systems.
Basic knowledge of computer hardware and software troubleshooting.

Preferred Skills

Familiarity with business application support.
Experience in a help desk or call center environment.

Hiring: W2 Candidates Only Visa:Open to any visa typewith valid work authorization in the USA Key Responsibilities Answer help desk phone calls and respond promptly to emails. Create and manage ServiceNow incidents for all phone and email requests. Escalate issues to staff members by assigning inc...