HIT Epic Help Desk Technician

Rancho Cordova, CA - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova CA starting in mid-June 2025

Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.

Support will be most specifically using the AMBULATORY module.

You will be answering how to questions or working on escalations within the modules. This is specifically end-user support there will be no building or configurations.

Duties:

Serve as the first contact with customers gathers analyzes reviews categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
Performs highest tier of technical support.
Provides bridge between customer needs and highly technical applications and application groups other technology service providers and third-party vendors.
Serves as staff expert on technical troubleshooting for the most difficult customer problems.
Provides guidance to customers on IT policy and procedures.
Identifies and addresses complex usability problems through a short period of analysis resolves issues.
Research questions using available information resources such as knowledge bases Intranet Internet or past ticket resolutions.
Assist in the maintaining of knowledge articles utilized by the TOC
Follow up with customers to ensure complete resolution of issues
Redirect unresolved issues to the next level of support personnel
Identify evaluate and escalate situations requiring urgent attention
Stay current with system information changes and updates
Train customers as necessary
Manage Incidents and Service Request via IT Service Management Toolset working priorities.
Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova CA starting in mid-June 2025 Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues....

Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova CA starting in mid-June 2025

Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues.

Support will be most specifically using the AMBULATORY module.

You will be answering how to questions or working on escalations within the modules. This is specifically end-user support there will be no building or configurations.

Duties:

Serve as the first contact with customers gathers analyzes reviews categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
Performs highest tier of technical support.
Provides bridge between customer needs and highly technical applications and application groups other technology service providers and third-party vendors.
Serves as staff expert on technical troubleshooting for the most difficult customer problems.
Provides guidance to customers on IT policy and procedures.
Identifies and addresses complex usability problems through a short period of analysis resolves issues.
Research questions using available information resources such as knowledge bases Intranet Internet or past ticket resolutions.
Assist in the maintaining of knowledge articles utilized by the TOC
Follow up with customers to ensure complete resolution of issues
Redirect unresolved issues to the next level of support personnel
Identify evaluate and escalate situations requiring urgent attention
Stay current with system information changes and updates
Train customers as necessary
Manage Incidents and Service Request via IT Service Management Toolset working priorities.
Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.