Customer Experience Manager Jewelry Sales

We are looking for an enthusiastic and motivated Luxury Store Manager to lead our team and help us reach our sales goals.

This position needs a strong leader who can focus on improving sales take responsibility for the stores performance and guide the team in providing great customer service.

The right person will also have a passion for creating amazing experiences for our customers. This job requires working full-time from Sunday to Thursday.

**Key Responsibilities:**

**Sales Performance and Business Growth:**

- Hire lead and support a team of Customer Experience Assistants Jewelry Consultants and Concierges to reach sales targets every quarter.

- Understand business processes and key performance indicators (KPIs) to help each team member achieve their goals.

- Improve showroom sales by looking at data finding areas that need improvement and putting in place new strategies.

**Ownership of Store Performance:**

- Be responsible for the showroom and office operations to ensure they provide excellent customer service and efficient operations.

- Implement new policies and procedures to improve the customer experience and the stores performance.

- Work with Workforce Operations Analysts to create a detailed team schedule that covers all responsibilities and appointments.

**Leadership and Team Development:**

- Create a positive and cooperative environment inspiring the team to do well and provide great customer service.- Provide regular training coaching and feedback to help the team develop their skills.

- Take part in hiring processes to build a strong talented team.

- Lead by example by meeting customers in person and presenting jewelry in a luxury setting.

**Customer Experience Management:**

- Always look for ways to enhance the customer experience working with the customer care team to solve problems and ensure satisfaction.

- Maintain a luxurious atmosphere in the showroom upholding standards for visual merchandising and retail operations including updates and seasonal changes.

- Respond to customer inquiries via phone email and live chat ensuring a tailored and exceptional service experience.

**Cross-Functional Collaboration:**

- Work with different departments such as operations merchandising marketing HR and customer care to boost business growth and customer satisfaction.

- Think creatively and bring new ideas to improve processes and engage customers.

**Qualifications:**

- Experience managing a team in retail or direct sales with a focus on achieving sales targets.

- Strong leadership skills that inspire and develop a high-performing team.

- Good business understanding with the ability to analyze data and make smart decisions.

- Excellent communication skills both written and spoken.

- Experience with CRM software.- A self-starter who is eager to take initiative.

- A college degree or its equivalent is preferred.

- A commitment to respect and inclusion in the workplace.

- Interest in socially and environmentally responsible products and organizations.