Leasehold Support Officer
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Job Summary
Summary:
Responsibilities:
- Distribute incoming correspondence according to established procedures.
- Respond to telephone inquiries to ensure optimal service and outcomes for customers.
- Handle a variety of internal and external inquiries professionally referring them to the appropriate officer as needed.
- Provide support to senior staff on both planned and ad-hoc bases.
- Organize service meetings including booking rooms preparing agendas circulating papers and monitoring follow-up actions.
- Attend out-of-office meetings as required including evening sessions.
- Set up and maintain file management systems for document storage retrieval and archiving.
- Maintain a library of reference documents for Leasehold Services.
- Serve as a point of contact for IT issues arranging systems access for staff and contractors.
- Ensure confidentiality of information in compliance with Tower Hamlets policies and the Data Protection Act.
- Utilize information and communications technology relevant to the role.
- Provide flexible support for accurate and timely invoice production.
- Produce statutory legal documentation for senior staff review.
- Contribute to achieving the Services performance targets.
- Perform other reasonable ad hoc duties as directed by management.
- Demonstrate and assist with systems and processes for other service members.
- Monitor work process progress create basic reports and highlight issues to the Team Leader.
- Administer Leasehold Services credit cards and travel cards ensuring compliance with guidelines.
Requirements
- Education and Experience:
- GCSE/O Level or equivalent education
- Experience in administration and working to deadlines
- Customer-facing role experience
- A to C grade in English and Maths GCSE/O level
- Experience with IT and filing systems
- GCSE/O Level or equivalent education
- Additional Requirements:
- Willingness to work outside contracted hours including evenings and weekends with notice.
- Compliance with political restrictions related to the role.
- Willingness to work outside contracted hours including evenings and weekends with notice.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Company Industry
IT Services and IT Consulting
Key Skills
- Anti Money Laundering
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