IT Support Specialist

CHAOS Industries is redefining modern defense with omniscient systems purpose-built for todays realities. Designed and built by top U.S. military veterans and Silicon Valley innovators CHAOS Industries products are powered by Coherent Distributed Networks (CDN) empowering warfighters commercial air operators and border protection teams to act faster adapt rapidly and stay ahead of evolving a world where technological threats move at unprecedented speed CHAOS Industries delivers advanced sensing and detection solutions that give the ultimate advantage: time.

CHAOS Industries was founded in 2022 and has raised $1B in total funding from leading investors including 8VC Accel and NEA. The company is headquartered in Los Angeles with offices in Washington D.C. San Francisco and London. For more information please visit .

Role Overview:

As an IT Support Specialist at our vibrant Los Angeles headquarters you will serve as the primary point of contact for all local IT this hands-on role youll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues managing hardware and software provisioning and maintaining the overall IT environment. Youll work closely with the IT team and contribute to company-wide IT initiatives infrastructure upgrades and process improvements in a dynamic fast-paced workplace.

Responsibilities:

• Respond to and resolve technical support requests via ticketing system email phone or in person.
• Diagnose and troubleshoot hardware software and network issues across Windows macOS and Linux platforms.
• Provision and configure new hire accounts email and access permissions across systems such as Active Directory/Microsoft 365 and set up laptops desktops mobile devices and all necessary software to ensure a seamless onboarding experience for new hires
• Support and participate in a variety of IT projects including system upgrades infrastructure improvements software deployments and process automation initiatives.
• Configure and support office equipment including printers video conferencing systems and media systems
• Maintain accurate inventory of IT assets and manage hardware lifecycle
• Document solutions and maintain knowledge base articles for recurring issues
• Work full-time onsite out of our office in Los Angeles (Hawthorne) California

Minimum Requirements:

• Bachelors degree in an information technology field or related degree
• 3 years of experience in IT support or related field
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities
• Strong interpersonal skills and ability to work with cross-functional teams customers and external vendors
• Experience with MDM tools (Such as: Intune and JAMF)
• Experience implementing and managing Azure Active Directory
• U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems

Preferred Requirements:

• Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High Amazon Gov Cloud etc)
• Experience supporting FEDRAMP-compliant services (e.g. ZoomGov GovSlack Zscaler etc.)
• Ability to obtain DoD Secret or Top Secret clearance (Preferred)

Why CHAOS

• Health Benefits:Medical dental and vision benefits 100% paid for by the company
• Additional benefits: 401k ( 50% company match up to 6% of pay) FSA HSA life insurance and more
• Our Perks:Free daily lunch No meeting Fridays unlimited PTO casual dress code
• Compensation Components:Competitive base salaries generous pre-IPO stock option grants relocation assistance and (coming soon!) annual bonuses
• Team Growth:200 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus equity and benefits. If your compensation requirements fall outside of the range we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations.

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