IT Support Specialist

CHAOS Inc. is a global technology company delivering next-generation capabilities to the defense and critical industrial sectors. Founded in 2022 by a seasoned leadership team CHAOS has quickly become the place where world-class multi-disciplinary engineers come to build mission-critical technologies. CHAOS has a mission-focused culture dedicated to solving the toughest technical challenges. Its unique agile engineering approach enables rapid prototyping while deep partnerships with defense and industry ensure real-world solutions.

Role Overview:

As an IT Support Specialist at our vibrant Los Angeles headquarters you will serve as the primary point of contact for all local IT this hands-on role youll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues managing hardware and software provisioning and maintaining the overall IT environment. Youll work closely with the IT team and contribute to company-wide IT initiatives infrastructure upgrades and process improvements in a dynamic fast-paced workplace.

Responsibilities:

• Respond to and resolve technical support requests via ticketing system email phone or in person.
• Diagnose and troubleshoot hardware software and network issues across Windows macOS and Linux platforms.
• Provision and configure new hire accounts email and access permissions across systems such as Active Directory/Microsoft 365 and set up laptops desktops mobile devices and all necessary software to ensure a seamless onboarding experience for new hires
• Support and participate in a variety of IT projects including system upgrades infrastructure improvements software deployments and process automation initiatives.
• Configure and support office equipment including printers video conferencing systems and media systems
• Maintain accurate inventory of IT assets and manage hardware lifecycle
• Document solutions and maintain knowledge base articles for recurring issues
• Work full-time onsite out of our office in Los Angeles (Hawthorne) California

Minimum Requirements:

• Bachelors degree in an information technology field or related degree
• 3 years of experience in IT support or related field
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities
• Strong interpersonal skills and ability to work with cross-functional teams customers and external vendors
• Experience with MDM tools (Such as: Intune and JAMF)
• Experience implementing and managing Azure Active Directory
• U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems

Preferred Requirements:

• Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High Amazon Gov Cloud etc)
• Experience supporting FEDRAMP-compliant services (e.g. ZoomGov GovSlack Zscaler etc.)
• Ability to obtain DoD Secret or Top Secret clearance (Preferred)

Why CHAOS

• Health Benefits: Your medical dental and vision benefits will be 100% paid for by the company
• Additional benefits: life FSA HSA 401k ( Company match) and more
• Our Perks: free daily lunch No meeting Fridays unlimited PTO (for exempt employees) casual dress code
• Compensation Components: competitive base salaries generous pre-IPO stock option grants relocation assistance (coming soon!) annual bonuses
• Company Size: 150 employees and counting!
• More About Us: Were building the next generation of aerospace defense and critical industry technologies with a seasoned team of mission-focused individuals. We were founded in June 2022 and our goal is to become the platform where world-class engineers come to solve critical real-world problems. We use agile engineering approaches which enable rapid prototyping deep partnerships with the defense industry ensuring real-world application and our newly-invented Coherence platform (through which weve made a fundamental breakthrough) improves sensor performance and decision-making in real-time. As of April 2025 we have raised $490M (including a $275M Series C at a $2B valuation) from some of the most prominent VC funds and investors including Accel NEA 8VC and Valar. With a managing team that includes Epirus founding members (responsible for building a $1.5B company from scratch) key drivers from Palantir (instrumental in Palantirs growth to $1B in revenue) we are well-positioned to become one of the fastest growing companies to date!

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus equity and benefits. If your compensation requirements fall outside of the range we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations.

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