Data Management Lead

Job description

Job Title: Lead Digital Performance Analyst

Band: 5

Salary: 59877- 66869

Location: Liverpool/Newport/Norwich/Birmingham

Terms: Fixed Term until 31/03/2027

Hours: Full Time/Compressed Hours

Closing Date: 02/12/25

Are you passionate about using data to help deliver value to the public Would you like to join a growing diverse team of professionals and help shape Crown Commercial Services future data ambition

Job Summary

This role sits at the heart of data within the Digital and Data Services Directorate (DDS) at Crown Commercial Services (CCS). The role partners with teams across the organisation to ensure data is used appropriately and with maximum benefit to our customers and to CCS as well as helping the organisation identify where and how it is best placed to deliver value. The role is a key part of the team that is responsible for providing insight to all parts of CCS customers and suppliers using various data analysis tools and techniques and building strong relationships with these stakeholders.

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCSs digital transformation journey responsible for delivering modern efficient and user-centred digital services that support over 30bn of public sector procurement annually. Were building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

The Lead Digital Performance Analyst role sits in Performance Analysis reporting to the Head of Performance Analysis. This team is responsible for turning disparate data types and sources into compelling products and analysis for the organisation to drive insight and help CCS deliver value for the nation.

Key Accountabilities

• Provide data and insight on a range of digital products working in a product-led environment

• Lead coach and partner colleagues across directorates within the organisation to define and apply data strategies that react to and shape their data priorities to help CCS meet its objectives and deliver value to customers

• Lead on the development and consistency of performance measurement frameworks across multiple digital services ensuring that these frameworks are aligned to business needs and strategy

• Deliver teach and lead on a wide range of analysis techniques helping the organisation create and learn from insights to drive improvements and decision-making

• Assist the creation execution and embedding of the strategy for customer journey analytics conversions and customer churn analysis supporting enhanced customer account management and opportunity insight and ensuring that CCS strategies are based on a robust comprehension of the customer

• Lead the design and delivery of insight and expertise to better understand user needs and how they evolve over time

• Identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals

• Lead the ownership of analysis through to conclusion ensuring that the business get the right insights at the right time to drive value

• Coach and mentor senior performance analysts performance analysts and associate performance analysts

Essential Criteria (to be assessed at application stage):

• Degree-level or equivalent qualification/experience in a quantitative discipline such as data science statistics or accountancy

• Proven expertise in data analysis and visualisation techniques with a deep understanding of relevant data sources tools and systems (such as Google Analytics Big Query Power BI Python) and a focus on digital services and journeys

• Demonstrable experience in deploying appropriate analytical approaches for verifying and validating data and analysing digital journeys across digital products in a product-led environment

• Excellent communication skills and an ability to communicate relevant and compelling stories using the most appropriate medium using communication skills to influence challenge and coach others

• Proven experience of using insight and expertise to understand how user needs have changed over time and ensure that theyre met

Desirable criteria

• Experience of agile project management and delivery

Success Profiles (to be assessed at interview):

You will be assessed against the following Behaviours

• Managing a Quality Service

• Changing and Improving

Technical:

• Analysis and insight

• Stakeholder engagement

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

What we will offer you here are some of the benefits you can expect:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

Want to make a difference Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone so if there is any way that we can support you please contact

Working flexibly delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week which may be subject to change) in CCS office locations or off site meetings with suppliers customers partners networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning as well as working from home. This way of working allows us to honour our commitment to being a responsible business offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 1st December and interviews will be held WC 15th December either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners Recruitment Principles details of which can be found at

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissions Recruitment Principles details of which can be found at you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

Internal candidates should apply using their Workday account. Please use the careers hub for your application.