Field Service VII (Smart Solution)

Position Summary:

The Smart Solution Field Service Engineer is responsible for providing on-site technical support troubleshooting installation and maintenance of Vertivs Smart Solutions including modular data centers integrated power and cooling systems and critical IT infrastructure. The role requires a strong technical background problem-solving skills and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities: 1. Installation & Commissioning

Perform on-site installation configuration and commissioning of Smart Solutions equipment.

Ensure proper integration of power cooling and IT infrastructure.

Conduct system performance tests and ensure functionality as per specifications.

2. Technical Support & Troubleshooting

Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.

Provide remote and on-site technical assistance to customers.

Perform root cause analysis to prevent recurring issues.

3. Preventive & Corrective Maintenance

Conduct routine inspections and servicing to ensure system reliability.

Replace faulty components and perform firmware/software upgrades.

Maintain detailed service reports and maintenance records.

4. Customer Training & Support

Educate customers on best practices for system operation and maintenance.

Provide guidance on optimizing power and cooling efficiency.

5. Emergency Response & On-Call Support

Provide 24/7 support for critical system failures and downtime events.

Ensure rapid response to minimize service disruptions.

6. Compliance & Documentation

Ensure all service activities comply with safety industry and regulatory standards.

Maintain accurate technical documentation reports and service logs.

7. Continuous Improvement & Feedback

Provide feedback to the engineering and product teams to improve Smart Solutions.

Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

Bachelors degree or diploma in Electrical Electronic or Mechanical Engineering (or a related field).

2 years of experience in field service technical support or maintenance of power cooling or IT infrastructure.

Strong knowledge of UPS systems cooling solutions networking and modular data centers.

Ability to read and interpret technical drawings schematics and manuals.

Experience with firmware updates software configurations and system calibrations.

Strong problem-solving skills and the ability to work independently under pressure.

Willingness to travel and work on-site at customer locations.

Excellent communication skills to interact with customers internal teams and vendors.

Preferred Qualifications:

Certifications in UPS power cooling or data center infrastructure (e.g. Vertiv Schneider APC).

Hands-on experience with DCIM (Data Center Infrastructure Management) software.

Knowledge of IoT-enabled smart solutions and remote monitoring tools.

Why Join Vertiv

Work with cutting-edge smart infrastructure solutions in a dynamic industry.

Opportunity for career growth training and certifications.

Be part of a global team ensuring the reliability of critical power and cooling systems.

This role is ideal for engineers passionate about field service smart solutions and mission-critical infrastructure.