Founding Customer Success

Paris - France

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Company: Ondorse
Role: Customer Success Manager
Location: Paris (2nd district office flexible)
Language: French English
WFH policy: Hybrid (flexible office-based)
Industry: FinTech / RegTech
Product: B2B business identity and compliance software
Size and functions of local team: 25 (incl. Sales Tech Compliance Founders)
Role description:
CSM Owns onboarding and implementation for new enterprise clients (fintechs banks marketplaces). Acts as project manager coordinating between Sales Compliance and Tech during setup. Manages ongoing customer relationships executes QBRs addresses support issues and drives customer value and retention. Responsible for identifying upsell opportunities and scaling CS processes and tooling. Reports directly to a founder. Will be involved in hiring future CSMs.
Unique about the company (that you dont read online (USPs to the candidate):

First dedicated CSM hire with autonomy to define CS strategy processes and tooling
Direct support from founders with high visibility of impact
Hands-on exposure to scaling hiring and tech/product collaboration

Growth perspective (for the candidate in the role/company):

Opportunity to build and lead the CS function from scratch
Early-stage team with potential for leadership and strategic influence
Equity participation and cross-functional exposure (product fundraising)

Must haves:

Proven enterprise CS AM & solution engineerexperience (approx. 3 years) in B2B SaaS
Ability to manage complex stakeholder relationships in siloed organisations (Mid-market / entreprise)
Experience with technical and complex solution
Fluent in French and English
Strong communication and stakeholder management skills
Comfortable working in a startup set-up

Nice to haves:

Familiarity with compliance CDD or regulatory workflows
Experience with AI tools (e.g. Pylon)
Exposure to financial services sector

Salary range & secondary benefits:

65-90K euro performance bonus
Medical insurance

Hiring process:

Application via email with CV and cover letter
30-min video call with founder (Aymeric)
45-min remote interview with Sales lead and Senior Compliance Specialist (Maël)
1-hour on-site interview with co-founder and team
Feedback (detailed if rejected; offer if successful)

Company: OndorseRole: Customer Success ManagerLocation: Paris (2nd district office flexible)Language: French EnglishWFH policy: Hybrid (flexible office-based)Industry: FinTech / RegTechProduct: B2B business identity and compliance softwareSize and functions of local team: 25 (incl. Sales Tech Compli...