Field Service Engineer Customer Support
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Job Location:
Chandler, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Introduction to the Job
As a Field Service Engineer 2 you play a key role in helping ASML achieve its mission to unlock the potential of technology for the benefit of society. By joining our Customer Support department you contribute directly to the productivity and satisfaction of our customers. You help maintain the most advanced semiconductor equipment in the world ensuring it runs smoothly and efficiently. Your work as a Field Service Engineer 2 makes a real difference to the future of electronics and supports ASMLs commitment to innovation collaboration and excellence.
Role and Responsibilities
As a Field Service Engineer 2 you deliver high-quality support to our customers. You solve challenges foster teamwork and create positive experiences for those who rely on our technology.
- Diagnose and resolve equipment issues at customer sites using logical troubleshooting steps.
- Install maintain and repair ASML systems to ensure optimal performance.
- Communicate clearly and respectfully with customers and colleagues keeping everyone informed of progress.
- Follow safety guidelines and contribute to a safe work environment for all.
- Document actions and findings accurately to support continuous improvement.
- Collaborate with cross-functional teams to share knowledge and drive customer success.
- Participate in training and development to stay updated with the latest technologies and processes.
Education and Experience
- You hold a Bachelors Degree in Electrical Engineering Mechanical Engineering Physics Computer Science or a closely related field OR at least two years experience.
- You have at least two years of experience in field service technical support or equipment maintenance preferably in the semiconductor industry.
- You are familiar with using diagnostic tools measurement systems and computer-based reporting platforms.
- You have experience working with complex technical systems in a fast-paced environment.
Skills
At ASML we value people who are curious adaptable and eager to learn. As a Field Service Engineer 2 you bring a growth mindset and a collaborative spirit to your daily work. You approach challenges with creativity and resilience and you communicate openly with those around you.
- You solve problems thoughtfully and take initiative to find solutions.
- You communicate clearly and respectfully with everyone you interact with.
- You adapt quickly to changing situations and learn new skills as needed.
- You work well in diverse teams and value different perspectives.
- You manage your time effectively and stay organized under pressure.
- You act with integrity and follow safety protocols at all times.
- You show attention to detail in your work and documentation.
- You support others and share knowledge to build team success.
- You embrace technology and seek opportunities to improve processes.
- You maintain a positive attitude and demonstrate resilience when facing challenges.
Other
- Should expect 25% travel
- 12-hour shifts often at customer site. Working days shift (expecting Sun-Tues and every other Wed)
This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
