Application Engineer (remote U.S. based ONLY)

The Application Engineer is responsible for the configuration customization and technical support of IWMS (Integrated Workplace Management System) solutions for AbsoluteFS customers. This role focuses on hands-on technical development data work integrations and issue resolution throughout the implementation and post-deployment lifecycle.

The ideal candidate brings strong technical skills in SQL JavaScript XML and Java along with experience working in or supporting IWMS platforms such as Archibus Eptura TRIRIGA or similar systems.

This position works closely with internal consultants project managers and client stakeholders to deliver high-quality reliable solutions that meet business and operational needs.

Key Responsibilities

IWMS Configuration Development & Deployment

• Configure customize and deploy IWMS applications including forms views workflows and business rules.

• Translate business requirements into functional and technical specifications.

• Implement authentication settings basic system parameters and module configurations within the IWMS platform.

• Develop light-to-moderate application customizations using JavaScript and XML.

• Support integrations using REST or SOAP APIs SQL queries and system-to-system data exchanges.

• Perform data manipulation work including mapping transformation and quality validation.

• Execute data migrations using SQL Server ETL tools or vendor-provided utilities.

• Participate in QA/UAT cycles troubleshoot issues and work with team members to resolve defects.

Customer Support & Issue Resolution

• Investigate and resolve Tier 12 technical support requests for IWMS applications.

• Analyze system errors data inconsistencies and configuration issues.

• Collaborate with senior engineers on more complex integration or performance problems.

• Recommend system enhancements that drive higher performance usability and adoption.

Reporting & Data

• Build or modify standard system reports using SQL queries XML JavaScript or platform-specific reporting tools.

• Assist customers in creating dashboards metrics or KPIs within the IWMS environment.

• Help maintain data integrity across modules through routine checks and cleanup processes.

Training Documentation & Internal Collaboration

• Contribute to user guides configuration documentation and internal knowledgebase content.

• Provide occasional end-user or system admin training sessions.

• Participate in project planning meetings technical design sessions and code reviews as appropriate.

• Support best practices in source control and development environment maintenance.

Qualifications :

Required Qualifications

• 25 years of experience in a technical application engineering system configuration or software support role.

• Strong proficiency in:

  • SQL Server for queries views stored procedures

  • JavaScript for UI or workflow customization

  • Java (basic to intermediate)

  • XML for configuration and reporting

• Experience performing data migration transformation or ETL tasks.

• Familiarity with REST or SOAP APIs.

• Ability to analyze functional requirements and translate them into technical solutions.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication abilities.

Preferred Qualifications

• Hands-on experience with Archibus or a comparable IWMS platform (Eptura TRIRIGA Planon Accruent etc.).

• Understanding of workplace facilities or real-estate management processes.

• Experience with SaaS application configuration and support.

• Exposure to workflow automation business rules and system integrations.

Additional Information :

All your information

General Expectations

• Stay current with IWMS product updates and relevant technologies.

• Maintain accurate time tracking and project notes.

• Contribute positively to team collaboration and internal knowledge sharing.

will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time