Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- With your experience create an impact on our guests in this hands-on and detail orientated role
- Ensure our guests have a great experience and make holiday memories
- Please note Tathra Beachfront Holiday Park is not in an eligible location to be counted towards working holiday visa days
Were looking for a casual Guest Service Agent to be the friendly face that makes every guest feel at home. Youll work 12 shifts per week with the chance for extra shifts down the track. Weekend public holiday and peak summer availability is a must. If you love creating great experiences and thrive in a lively welcoming environment wed love to hear from you!
What youll do:
You will provide an exceptional experience to our guests from reservation and throughout their stay creating lifetime memories. On a daily basis you will:
- Complete reception tasks such as taking bookings preparing invoices checking guests in and out
- Answer phone and email enquires promptly and professionally
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What youll bring:
- Strong Guest Service experience with sound knowledge of NewBook RoomMaster Opera or a similar booking system
- A reputation for providing excellent customer service engaging in great conversations with our guests
- A vibrant attitude with the ability to work effectively as part of a busy team
- Certificate II in Hospitality (Operations) or equivalent experience
- Problem solving skills including the ability to apply mathematical skills in a workplace context
- Flexibility to work across other areas of the business if required
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility and well-being benefits to balance all of lifes priorities
- Complimentary myNRMA Rewards membership including discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2000
- Potential to grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
At NRMA Parks and Resorts were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Are you nodding your head as you read this Apply now we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Remote Work :
No
Employment Type :
Casual
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
