Showmanship Manager – Casino Marketing

At Wynn Las Vegas we curate unforgettable experiences for the worlds most discerning
guests. The Showmanship Manager is a critical member of the Casino Host Team
providing high-level administrative support and bespoke experience coordination for our high-end casino clientele. This role ensures that every detailfrom personalized amenities to exclusive activations is executed with precision elegance and discretion.

Job Responsibilities

• Provide administrative support to the Casino Host Teams including calendar
  coordination guest itinerary curation and internal communications with a high
  level of confidentiality and strong sense of urgency.
• Assist Casino Hosts with all pre-arrival and arrival preparation to ensure a seamless
  check-in experience for high-valued casino guests.
• Maintain and update confidential guest profiles preferences and engagement
  history to support personalized service delivery.
• Assist in the strategic planning and execution of bespoke experiences luxury
  amenities and exclusive events tailored to VIP guests.
• Liaise with internal departments to fulfill custom guest requests and ensure seamless execution.
• Track and manage high-touch data inputs across CRM and guest management
  platforms.
• Catalog special moments for historical storytelling.
• Prepare polished correspondence presentations reports and guest-facing
  materials.
• Stay informed on luxury hospitality trends gaming activations and experiential
  design to inform guest offerings.
• Take initiative to streamline workflows elevate service standards and support host
  team performance.
• Use sound judgement and make decisions in accordance with established comp
  and expense guidelines.
• Performs various projects ensures timely follow-up anticipates administrative
  needs and handles other duties as assigned by Casino Marketing Department
  Leaders.
• Review and process CRM reports
• Uphold Wynns brand standards of discretion sophistication and excellence in
  every interaction.
• Perform all other job-related duties as requested

Qualifications :

• High School Diploma GED or equivalent
• Must be 21 years of age or older
• 2 years of experience in casino resorts hospitality guest services or as a Personal
  Assistant or Executive Assistant in a luxury progressive high-touch industry
  preferred
• Demonstrated ability to thrive in a fast-paced environment and manage multiple tasks with high energy and a positive professional demeanor
• Creative problem-solver who brings innovative ideas while maintaining high attention to detail
• Collaborative and upbeat team player able to contribute positively to a culture of excellence and guest interactions.
• Energetic and creative with a passion for luxury hospitality and entertainment
• Excellent communication and interpersonal skills with a service-driven mindset
• Strong background in event planning guest services or luxury brand activations
• Knowledge of current trends in luxury amenities experiential design and high-end
  service delivery
• Familiarity with VIP guest/customer management systems and loyalty platforms
• Proficient in Microsoft Office Suite and comfortable navigating CRM and data
  platforms
• Must be able to work flexible hours including evenings weekends and holidays as business needs dictate.
• Must be able to obtain and maintain any licensing or active work cards required at present or in the future for this position at all times

Additional Information :

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

Remote Work :

No

Employment Type :

Full-time