Key Responsibilities
Create Debit/Credit Memos in Zuora and maintain account accuracy.
Oversee daily billing operations for multiple product lines ensuring timely complete and accurate invoicing
Maintain & update complex billing workbooks to align with evolving business needs Address and resolve escalations in Salesforce from external clients and internal teams providing expert solutions to complex billing issues.
Lead the creation and updating of subscriptions in Zuora ensuring compliance with customer agreements and billing policies.
Drive reconciliation and validation processes identifying discrepancies and implementing corrective actions.
Support operational projects to enhance accuracy and efficiency including process automation and system enhancements.
Provide high-level support and guidance to both internal stakeholders and external clients regarding billing inquiries.
Continuously evaluate all billing processes for potential automation or transition to offshore BPO vendors.
Preferred SkillsFamiliarity with B2B billing and subscription management.
Ability to manage multiple priorities in a fast-paced environment.
Proficient in Salesforce Zuora Tableau Cloud and CARP for financial operations and reporting.
Qualifications :
Bachelors degree in accounting Finance Business Administration or a related field.3 years of experience in billing operationsHands-on experience with billing systems such as Zuora Salesforce and Sage analytical problem-solving and reconciliation to work independently and as part of a cross-functional in Google Docs Google Sheet
Remote Work :
No
Employment Type :
Full-time
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more