Language Travel Consultant & Customer Care Swedish speakersSvensktalande

Passionate about travel languages and helping people grow

We are currently looking for someone for our Swedish market.

In this role every day feels global: as our Language Travel Consultant & Customer Care youll guide students through unforgettable study-abroad experiences connect with people from all over the world. Where your job is literally helping others explore the world.
 

What Youll Do

Language Travel Consultant (Sales)

You will contribute to achieving sales targets by:

• Identifying customer needs through effective questioning and recommending the most suitable products.
• Using your product knowledge to create sales opportunities and match programs to clients expectations.
• Preparing personalized quotations via email phone face-to-face meetings and social media.
• Maximizing all sales opportunities through active customer engagement.
• Advising clients on visa requirements travel arrangements insurance and other key information.
• Supporting clients throughout the entire sales process until handover to Customer Care.

You will ensure service quality by:

• Applying ESLs sales processes consistently.
• Managing your daily workload according to internal deadlines.
• Providing tailored consultancy that meets ESL quality standards.
• Conducting follow-ups and processing bookings in line with internal procedures.
• Maintaining and expanding the customer base through excellent rapport and professional service.
• Staying up to date through training professional reading and networking.
• Contributing to local marketing initiatives and ensuring smooth communication with partners colleagues and your manager.

Customer Care Responsibilities

You will ensure an exceptional customer experience by:

• Processing bookings and managing customer files.
• Assisting students before during and after their stay.
• Managing invoicing payments and administrative follow-up.
• Handling issues special requests and escalating to the CC Manager when needed.
• Providing personalized advice throughout every step of the study-abroad journey.
• Maintaining strong product knowledge of all ESL destinations and services.
• Supporting the Customer Care team and contributing to internal projects.
• Organizing and planning your own workload autonomously.

Qualifications :

Skills & Experience Youd Bring

• Previous experience in sales customer service or admissionspreferably in travel or tourism.
• Fluent in Swedish/svensktalande (C2/native) and English; additional languages are a bonus.
• Strong analytical skills with a knack for problem-solving.
• Comfortable managing high-volume communications and prioritizing tasks effectively.
• Proficient in Microsoft Office Suite.
• Well-organized autonomous and responsible with a solid understanding of geography.

What Makes You Shine

• A customer-first mindset and proactive approach to challenges.
• Passion for delivering outstanding service and creating great experiences.
• Positive flexible and resilient thriving in a collaborative team environment.
• Skilled at handling customer issues diplomatically and effectively.
• Enthusiastic about travel and exploring new destinations.

Additional Information :

What We Offer You

• Exciting varied tasks with the chance to grow a wide range of skills in an international company.
• Creative rewarding work where your impact is visible
• A dynamic stimulating and fun work environment
• Join a talented international team full of energy and expertise
• Autonomy in your role with regular collaboration across other markets.
• Unlimited tea & coffee to fuel your day. Free breakfast on Mondays and fresh fruit on Thursdays!
• Free half day to enjoy your birthday.
• Discounts on medical insurance 
• Salary:Gross salary Ticket restaurant bonus
• Permanent Contract - full-time position. 
• Start date: Jan 12 2026

Our Office

You will be based in our fantastic Eixample office in Barcelona surrounded by a wide selection of restaurants and shops. Our diverse team along with our dynamic and youthful work environment makes working at Kaplan a truly empowering experience.

If you meet the requirements and are interested in this position please submit your application in English (résumé) along with a cover letter and your preferred salary range. 

Diversity and inclusion are important to us and were constantly working to improve these aspects. At KLG and all our brands we dont just accept our differences we fully support and celebrate them.
Were committed to equal opportunity employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender or gender identity or expression. We strive to be an equal-opportunity workplace.

Remote Work :

No

Employment Type :

Full-time