Analyst, Technical Solutions

If you think you could support the Visa family by joining Cybersource as a Technical Solutions Analyst we want to hear from you.

This role is the technical touchpoint for our largest and most important clients. Collaboration and customer-centricity are the words we live by. The role will rely on your technical creativity and client knowledge to solve our customers business challenges guiding your client-side stakeholders to get the best out of the Cybersource product portfolio.

Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team we also want to help you succeed in your career with Visa. Our consultative Cybersource knowledge is valued across the business and former team members have moved into Sales Engineering Sales Solutions Management and more.

Main Job Tasks and Responsibilities

• Act as the single point of technical contact for assigned merchant and partner accounts
• Manage and troubleshoot escalated technical problems interfacing with Product Development Product Management or Operations teams
• Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
• Educate merchants on how ongoing enhancements of Visa services may benefit their business
• Create edit and distribute client notifications and communications
• Participate in requirements design and roll out of new products and services
• Represent Client Support to other departments in the company including sales operations product management and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
• Proactively identify operational opportunities with an eye on scalability document recommendations to increase client experience service quality and efficiency.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice

Visa will accept applications for this role until at least November 18 2025.

Qualifications :

Basic Qualifications:

• 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• In-depth technical experience such as customer support software development or web development
• Client facing experience. Demonstrated success in customer relationship management.
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Experience working with e-commerce platforms transaction processing and payment service providers (gateways).
• Understanding of mobile payments and architecture including NFC TSMs OTA secure elements contactless payments online/remote payments QR Codes cloud based payments and chip cards (contact and contactless).
• Demonstrated strong leadership capabilities and interpersonal skills 
• Executive-level written and verbal communication and customer interaction skills
• Strong organization skills including resolution management and follow up
• Strong problem solving skills
• Experience with web-based software development technologies: PHP ASP NET JavaScript HTML XML JSON REST APIs
• Understanding of Web Security: SSL HTTPS Hash algorithms
• Strong SQL skills
• Familiarity with PCI DSS

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83900 to 148500 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

Yes

Employment Type :

Full-time