Customer Support Representative German Market
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Sofia Bulgaria (On-site or Hybrid)
Languages: German (B2) English (B2)
Contract: Full-time
Schedule: MondaySunday rotational shifts between 08:00 and 20:00
About the Role
Join a global leader in corporate travel and expense management.
As a German-speaking Customer Support Representative you will assist business travelers executive assistants and corporate teams with travel bookings itinerary changes expense workflows and platform-related inquiries. Your goal: ensure every business trip is seamless compliant and stress-free.
Key Responsibilities
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Deliver customer support (phone email chat) to German-speaking corporate clients
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Assist with flight hotel and transportation bookings
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Manage itinerary changes cancellations and travel policy compliance
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Guide users through expense reporting and platform navigation
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Troubleshoot system issues and escalate technical cases when needed
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Log all interactions accurately in English in internal systems
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Maintain service quality compliance standards and KPIs
Ideal Candidate Profile
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German B2 (C1C2 preferred)
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English B2 for internal communication
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Customer-oriented calm and professional in all situations
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Experience in customer service travel hospitality or corporate support is an advantage
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Strong attention to detail and the ability to multitask
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Comfortable working rotating schedules including weekends
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Tech-savvy with strong problem-solving skills
What You Gain
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Opportunity to support high-profile business travelers and global organizations
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Structured onboarding and continuous training
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Hybrid or on-site work model (depending on company policy)
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Private health insurance and employee assistance programs
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Professional development in a dynamic multilingual environment
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Career growth opportunities within the corporate travel and technology sector
Private health insurance and employee assistance program
Ongoing training and skill development in a corporate travel domain
- Full relocation support
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
