German Speaking Junior Customer Service Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

German English Speaking Customer Service Representative

Location: On-site
Start Date: 08 December 2025
Schedule: Monday to Sunday between 08:00 20:00 (8-hour shifts 5 days per week)
Day Shifts
Welcome Bonus: 1000 BGN

About the Role

We are looking for a Customer Service Representative who is fluent in German and English to join our dynamic and multicultural this role you will be the first point of contact for customers providing assistance via phone email or chat. You will ensure a high level of customer satisfaction by resolving inquiries efficiently and professionally.

Key Responsibilities

Handle incoming customer inquiries via phone email or chat in German and English.
Provide accurate information about products services and policies.
Troubleshoot issues and offer effective solutions to customer problems.
Record and track customer interactions in the internal system.
Collaborate with other departments to resolve complex cases.
Maintain a positive empathetic and professional attitude toward customers at all times.

Requirements

Fluency in German (C1) and English (B2) both written and spoken.
Excellent communication and problem-solving skills.
Customer-oriented mindset with attention to detail.
Previous experience in customer support or a related field is an advantage.
Ability to work on-site and in rotating shifts (Monday to Sunday).

What We Offer

Welcome Bonus: 1000 BGN
Additional Benefits (applicable to all roles):

Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.
Additional payment for night hours (if applicable) as per company program.
Bonus for important life events (marriage birth/adoption of a child university graduation) 500 BGN.
Comprehensive medical plan including health and dental care.
Life insurance.
Multisport Card (co-financed by the employer).
Discounts on a variety of goods and services.

German English Speaking Customer Service Representative Location: On-site Start Date: 08 December 2025 Schedule: Monday to Sunday between 08:00 20:00 (8-hour shifts 5 days per week) Day Shifts Welcome Bonus: 1000 BGN About the Role We are looking for a Customer Service Representative who is f...