German Speaking Junior Customer Support Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

Join our dynamic team as a Customer Support Representative providing high-quality support primarily via email and chat (90-95%) with occasional inbound phone assistance (5-10%). Youll handle customer inquiries resolve issues and ensure a seamless customer experience.

Training: 2 weeks of initial training followed by a 2-week nesting period.

Key Responsibilities

Respond to customer inquiries via email chat and phone with professionalism and empathy.
Troubleshoot issues and provide accurate solutions promptly.
Collaborate with team members to enhance the customer support process.
Maintain a high level of accuracy and attention to detail in all customer interactions.

Compensation & Benefits

Relocation Support:
- Travel reimbursement up to 490 BGN after 6 months (with travel documents)
- Salary advance of 1056 BGN net available upon request
- Hotel stay arranged upon arrival with cancellation requirements
Additional Benefits:
- Monthly transportation/internet allowance of 50 BGN net
- Special bonuses for life events (marriage birth/adoption of a child university graduation) 500 BGN
- Medical and dental insurance life insurance
- Co-financed Multisport card
- Employee discounts on various goods and services

Job Overview Join our dynamic team as a Customer Support Representative providing high-quality support primarily via email and chat (90-95%) with occasional inbound phone assistance (5-10%). Youll handle customer inquiries resolve issues and ensure a seamless customer experience. Training: 2 weeks o...