Reservation Agent | HOTEL DU PONT | Wilmington, DE

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do
Handle incoming calls emails and reservation inquiries
Advise guests on room types rates and packages
Process bookings modifications and cancellations
Ensure accuracy in guest profiles and reservation details
Communicate special requests to hotel departments
Promote hotel amenities dining and experiences
Resolve guest concerns with professionalism and care

Who You Are
Warm articulate and guest-focused
Detail-oriented with strong communication skills
Comfortable managing multiple inquiries at once
Familiar with reservation or PMS systems a plus
Flexible with scheduling including weekends and holidays

Why Youre Here
You take pride in creating seamless beginnings to every stay. As the voice of HOTEL DU PONT you set the tone for luxury service long before a guest arrives.

Required Experience:

Unclear Seniority

What Youll DoHandle incoming calls emails and reservation inquiriesAdvise guests on room types rates and packagesProcess bookings modifications and cancellationsEnsure accuracy in guest profiles and reservation detailsCommunicate special requests to hotel departmentsPromote hotel amenities dining an...