Customer Experience Portfolio

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Support the CX Program Manager in planning monitoring and controlling project portfolios.

Prepare dashboards KPI trackers and performance summaries for CX initiatives.

Maintain risk issue and change registers; ensure compliance with governance standards.

Facilitate stakeholder meetings prepare minutes and monitor follow-ups.

Analyze CX metrics (CSAT NPS) and integrate insights into project reports.

Ensure accurate and timely documentation and reporting of portfolio status.

Support the CX Program Manager in planning monitoring and controlling project portfolios. Prepare dashboards KPI trackers and performance summaries for CX initiatives. Maintain risk issue and change registers; ensure compliance with governance standards. Facilitate stakeholder meetings prepare m...