Are you a data-driven planner with a passion for optimizing live operations Join our world-class live casino studio in Belgrade Serbia as a Workforce Management Specialist (Turkish-speaking). In this role youll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an exceptional player experience.
What Youll Do
- Forecast call volumes and game traffic for Turkish-speaking presenters and dealers
- Create and manage shift schedules that support 24/7 live operations
- Monitor real-time performance and adjust staffing as needed to meet service levels
- Analyze historical data and KPIs to identify trends and improve scheduling accuracy
- Collaborate closely with production HR and operations to align workforce plans with business goals
- Provide forecasts performance reports and actionable insights to senior management
- Lead staffing optimization initiatives to drive both efficiency and team satisfaction
Who You Are
- Experienced in workforce planning scheduling or operations optimization preferably in iGaming BPO or broadcast
- Strong analytical skills with a mindset for forecasting data interpretation and problem-solving
- Excellent communicator fluent in Turkish and proficient in English
- Highly organized and able to balance multiple stakeholder needs and shifting priorities
- Comfortable in a fast-paced shift-based work environment
- Passionate about improving performance and supporting a high-performing team
Why This Role Matters
Belgrade is quickly evolving into a leading hub for live casino production with multilingual teams and global studio ambitions. As Workforce Management Specialist youll play a central role in scaling our Turkish-speaking operations helping us deliver consistent high-quality live entertainment around the clock.
What We Offer
- Competitive salary and performance-based incentives
- Relocation package to Belgrade: visa flights and accommodation assistance
- A key strategic role within a cutting-edge live studio
- The chance to work with a talented multilingual international team
- Significant opportunities for professional growth as our Belgrade studio expands
Life in Belgrade
Living in Belgrade means enjoying a vibrant yet affordable European capital. Rich in history with a growing creative and iGaming sector the city offers a dynamic quality of life. Whether youre exploring the historic Kalemegdan Fortress relaxing in cafés along the Danube or connecting with a thriving international tech community Belgrade has it all.
If youre ready to shape workforce strategy for a multilingual live studio and grow your career in an exciting new market - apply today. Your next big opportunity awaits in Belgrade!
Are you a data-driven planner with a passion for optimizing live operations Join our world-class live casino studio in Belgrade Serbia as a Workforce Management Specialist (Turkish-speaking). In this role youll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an excep...
Are you a data-driven planner with a passion for optimizing live operations Join our world-class live casino studio in Belgrade Serbia as a Workforce Management Specialist (Turkish-speaking). In this role youll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an exceptional player experience.
What Youll Do
- Forecast call volumes and game traffic for Turkish-speaking presenters and dealers
- Create and manage shift schedules that support 24/7 live operations
- Monitor real-time performance and adjust staffing as needed to meet service levels
- Analyze historical data and KPIs to identify trends and improve scheduling accuracy
- Collaborate closely with production HR and operations to align workforce plans with business goals
- Provide forecasts performance reports and actionable insights to senior management
- Lead staffing optimization initiatives to drive both efficiency and team satisfaction
Who You Are
- Experienced in workforce planning scheduling or operations optimization preferably in iGaming BPO or broadcast
- Strong analytical skills with a mindset for forecasting data interpretation and problem-solving
- Excellent communicator fluent in Turkish and proficient in English
- Highly organized and able to balance multiple stakeholder needs and shifting priorities
- Comfortable in a fast-paced shift-based work environment
- Passionate about improving performance and supporting a high-performing team
Why This Role Matters
Belgrade is quickly evolving into a leading hub for live casino production with multilingual teams and global studio ambitions. As Workforce Management Specialist youll play a central role in scaling our Turkish-speaking operations helping us deliver consistent high-quality live entertainment around the clock.
What We Offer
- Competitive salary and performance-based incentives
- Relocation package to Belgrade: visa flights and accommodation assistance
- A key strategic role within a cutting-edge live studio
- The chance to work with a talented multilingual international team
- Significant opportunities for professional growth as our Belgrade studio expands
Life in Belgrade
Living in Belgrade means enjoying a vibrant yet affordable European capital. Rich in history with a growing creative and iGaming sector the city offers a dynamic quality of life. Whether youre exploring the historic Kalemegdan Fortress relaxing in cafés along the Danube or connecting with a thriving international tech community Belgrade has it all.
If youre ready to shape workforce strategy for a multilingual live studio and grow your career in an exciting new market - apply today. Your next big opportunity awaits in Belgrade!
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