Workforce Management Specialist Turkish Team

Are you a data-driven planner with a passion for optimizing live operations Join our world-class live casino studio in Belgrade Serbia as a Workforce Management Specialist (Turkish-speaking). In this role youll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an exceptional player experience.

What Youll Do

• Forecast call volumes and game traffic for Turkish-speaking presenters and dealers
• Create and manage shift schedules that support 24/7 live operations
• Monitor real-time performance and adjust staffing as needed to meet service levels
• Analyze historical data and KPIs to identify trends and improve scheduling accuracy
• Collaborate closely with production HR and operations to align workforce plans with business goals
• Provide forecasts performance reports and actionable insights to senior management
• Lead staffing optimization initiatives to drive both efficiency and team satisfaction

Who You Are

• Experienced in workforce planning scheduling or operations optimization preferably in iGaming BPO or broadcast
• Strong analytical skills with a mindset for forecasting data interpretation and problem-solving
• Excellent communicator fluent in Turkish and proficient in English
• Highly organized and able to balance multiple stakeholder needs and shifting priorities
• Comfortable in a fast-paced shift-based work environment
• Passionate about improving performance and supporting a high-performing team

Why This Role Matters

Belgrade is quickly evolving into a leading hub for live casino production with multilingual teams and global studio ambitions. As Workforce Management Specialist youll play a central role in scaling our Turkish-speaking operations helping us deliver consistent high-quality live entertainment around the clock.

What We Offer

• Competitive salary and performance-based incentives
• Relocation package to Belgrade: visa flights and accommodation assistance
• A key strategic role within a cutting-edge live studio
• The chance to work with a talented multilingual international team
• Significant opportunities for professional growth as our Belgrade studio expands

Life in Belgrade

Living in Belgrade means enjoying a vibrant yet affordable European capital. Rich in history with a growing creative and iGaming sector the city offers a dynamic quality of life. Whether youre exploring the historic Kalemegdan Fortress relaxing in cafés along the Danube or connecting with a thriving international tech community Belgrade has it all.

If youre ready to shape workforce strategy for a multilingual live studio and grow your career in an exciting new market - apply today. Your next big opportunity awaits in Belgrade!