Turkish Speaking Junior Advisors Support

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Provide high-quality support to SMB clients across multiple channels (chat email and phone) in both Turkish and English.
Make outbound calls for email inquiries and when necessary for chat ensuring timely and effective query resolution.
Offer pre- and post-sales support for self-service products.
Guide clients through product and tool usage to enhance their experience.
Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements:

Native Turkish speaker with a strong command of English (B2).
Excellent communication and problem-solving skills.
Ability to handle multiple channels of communication (chat email phone).
Strong customer service focus with the ability to manage and resolve client queries.
Proactive approach to identifying client needs and improving their experience with the platform.

Benefits:

Full training provided over 15 working days.
Work in a dynamic and collaborative environment.

Key Responsibilities: Provide high-quality support to SMB clients across multiple channels (chat email and phone) in both Turkish and English.Make outbound calls for email inquiries and when necessary for chat ensuring timely and effective query resolution.Offer pre- and post-sales support for self-...