German Customer Support in Porto

Valongo - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in E-Commerce Support Empower Customers Around the Globe!

Become part of a fast-paced collaborative team where your digital skills and problem-solving abilities truly matter. If youre an excellent communicator who enjoys assisting others and working with modern online tools this role is a great match. Youll support users exclusively through chat and email no phone calls involved.

Role Overview:

As an E-Commerce Customer Support Specialist youll contribute to delivering smooth efficient and positive online shopping experiences. Through clear written communication youll assist customers resolve concerns and help maintain a dependable user-friendly platform. This role is perfect for individuals who enjoy structured processes prioritize customer satisfaction and want to grow in a tech-focused environment.

Key Responsibilities:

Assist customers via chat and email ensuring responses are accurate professional and empathetic
Adhere to standard operating procedures (SOPs) to resolve concerns or escalate cases appropriately
Consistently meet performance expectations including quality metrics and service-level agreements (SLAs)
Stay informed about product updates platform improvements and industry best practices through ongoing training
Maintain a customer-centric mindset providing clear and effective solutions.
Offer feedback and share insights to help optimize workflows and improve the overall customer journey

Requirements:

Proficiency in German (C1 level)
Proficiency in English (B2 level)
EU citizenship or a Portuguese residency card
At least one year of experience in Customer Support or a related role
Strong analytical leadership and communication abilities
Desire to learn and advance in the field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Launch Your Career in E-Commerce Support Empower Customers Around the Globe! Become part of a fast-paced collaborative team where your digital skills and problem-solving abilities truly matter. If youre an excellent communicator who enjoys assisting others and working with modern online tools this ...