Dutch Customer Support in Lisbon NO Nights Shifts

Barreiro - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Customer Support!

Become part of a dynamic team-oriented environment where empathy professionalism and service excellence shape every interaction. If youre proactive attentive to detail and genuinely enjoy supporting others this opportunity may be the ideal fit for you.

Role Overview:

As a Customer Support Specialist you will serve as the primary point of contact for clients managing inquiries through phone calls emails and live chat. Your goal is to deliver clear answers resolve issues effectively and ensure customers enjoy a smooth and positive experience at every step.

Key Responsibilities:

Engage with customers professionally and warmly across phone email and chat channels
Address a variety of questions including service details account assistance and basic troubleshooting
Offer guidance resolve concerns and make sure customers feel supported throughout their interaction
Accurately log cases and maintain thorough updated records of all communications
Escalate complex or sensitive matters in line with established protocols
Work closely with internal teams to provide precise timely solutions
Meet service quality standards and response time goals consistently
Stay updated on product changes company policies and best practices to deliver exceptional support

Requirements:

Fluent in Dutch (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year of experience in customer support
Strong leadership analytical and communication skills
Eagerness to learn and grow

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!

Launch Your Career in Customer Support! Become part of a dynamic team-oriented environment where empathy professionalism and service excellence shape every interaction. If youre proactive attentive to detail and genuinely enjoy supporting others this opportunity may be the ideal fit for you. Role Ov...

Launch Your Career in Customer Support!

Role Overview:

Key Responsibilities:

Engage with customers professionally and warmly across phone email and chat channels
Address a variety of questions including service details account assistance and basic troubleshooting
Offer guidance resolve concerns and make sure customers feel supported throughout their interaction
Accurately log cases and maintain thorough updated records of all communications
Escalate complex or sensitive matters in line with established protocols
Work closely with internal teams to provide precise timely solutions
Meet service quality standards and response time goals consistently
Stay updated on product changes company policies and best practices to deliver exceptional support