Senior Order to Cash Specialist

FlowDesk CX

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profile Job Location:

Porto - Portugal

profile Monthly Salary: Not Disclosed
Posted on: 7 hours ago
Vacancies: 1 Vacancy

Job Summary

The Role: Senior Order-to-Cash (OTC) Specialist

As a Senior OTC Specialist you will be crucial in ensuring the smooth and compliant operation of the end-to-end Order-to-Cash cycle. You will focus on advanced order management complex billing proactive collections strategy issue resolution and key reconciliation activities. This role requires demonstrated expertise attention to detail and a commitment to continuous process improvement within global OTC operations.

Key Responsibilities (Your Expertise & Leadership):

  • End-to-End Ownership: Expertly manage complex order entry billing collections activities and cash applications ensuring strict adherence to global company policies.
  • Dispute & Escalation Management: Proactively manage and resolve complex customer disputes overdue invoices and escalated queries working closely with internal sales and logistics teams.
  • Process Excellence: Contribute to the continuous improvement of OTC processes identifying bottlenecks enhancing controls and optimizing system usage.
  • Financial Integrity: Lead key monthly and quarterly closing activities execute detailed reconciliations (AR aging reports) and provide support for internal and external audit requirements.
  • Mentorship & Guidance: Act as a resource for junior team members providing guidance on best practices for order processing and collections follow-up.
  • Master Data Management: Maintain the highest standard of customer master data integrity within the ERP system.

Requirements (Your Senior Profile):

  • Education: Bachelors degree in Commerce Accounting or Finance.
  • Experience: 2-5 years of proven experience in Accounts Receivable (AR) Order-to-Cash (OTC) or related finance operations roles.
  • Technical Mastery:

    • Strong theoretical and practical knowledge of core accounting and finance principles.
    • Advanced analytical skills in MS Excel (mandatory V-lookups pivot tables and data modeling).
    • Hands-on experience with major ERP systems (SAP Oracle or NetSuite experience is a distinct plus).
  • Essential Language Skills (Meeting one of the following criteria):

    • Criteria 1 (Preferred): Native or Near-Native fluency in German (C2 Level) AND Advanced English (C1 Level).
    • Criteria 2: Excellent command of English (C1 Level) for global communication.
  • Mindset: Demonstrated ability to multitask a strong customer service orientation and exceptional attention to detail in a fast-paced environment.

Offer & Work Schedule:

  • Contract: Permanent employment contract after a successful 3-month trial period.
  • Work Schedule: Monday to Friday 09:00 to 18:00.
  • Days Off: Saturday and Sunday.
The Role: Senior Order-to-Cash (OTC) Specialist As a Senior OTC Specialist you will be crucial in ensuring the smooth and compliant operation of the end-to-end Order-to-Cash cycle. You will focus on advanced order management complex billing proactive collections strategy issue resolution and key rec...
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