Croatian Speaking Travel Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking highly motivated and customer-focused individuals to join our team as a Remote Customer Advisor for a leading global online travel and reservation service project. This role is a fantastic opportunity to work from the comfort of your home supporting customers across the Croatian market. You will act as the primary point of contact ensuring a seamless and positive experience for users utilizing the platform for their accommodation and travel needs.
Prior experience in a customer service environment is beneficial but not strictly required. We welcome candidates who possess a passion for problem-solving a commitment to excellent service and the required language skills.
Key Responsibilities
As a Croatian-Speaking Customer Advisor (Travel Agent) your main duties will include:
- Handling Inquiries: Manage a high volume of inbound and outbound customer contacts (via phone email and live chat) in Croatian and English.
- Issue Resolution: Efficiently and empathetically resolve customer queries and concerns related to bookings modifications cancellations payment processing and general platform use.
- Product Knowledge: Develop and maintain in-depth knowledge of the clients platform policies and procedures to provide accurate and comprehensive information.
- Documentation: Accurately document all customer interactions feedback and resolution steps in the Customer Relationship Management (CRM) system.
- Quality Assurance: Maintain the highest standards of professionalism and communication quality in every interaction adhering to Service Level Agreements (SLAs).
- Collaboration: Work collaboratively with team members and supervisors to identify emerging issues and contribute to continuous improvement initiatives.
Required Qualifications & Skills
Language Proficiency (Mandatory)
- Croatian: Fluent/Native proficiency (C2 level). Must be able to communicate clearly and professionally both written and verbally.
- English: Upper-Intermediate proficiency (B2 level minimum). Required for training internal communication and documentation.
General Requirements
- Must be legally authorized to work remotely within Greece and possess stable internet connectivity.
- Strong verbal and written communication skills in both required languages.
- Excellent active listening empathy and organizational skills.
- Ability to work independently and manage time effectively in a fast-paced remote environment.
Compensation & Benefits
We believe in rewarding our employees competitively and supporting their well-being and career growth.
Salary & Compensation
- Competitive Salary Package that reflects your language skills and market standards.
- Performance-based bonuses and incentives.
Comprehensive Benefits
- Health Insurance: Comprehensive private health care coverage.
- Life Insurance: Financial security provided through life insurance coverage.
- Career Growth: Clear pathways for professional development vertical promotion and internal mobility within the company.
- Additional Perks: Employee discounts referral programs and access to wellness initiatives.
Remote Work Setup
The company provides all necessary technical equipment including a laptop headset and other tools required to perform the job effectively from your remote location in Greece.
Relocation Package (For Candidates Moving to Greece)
To assist non-resident candidates transitioning to Greece we offer a comprehensive relocation package:
- Flight Ticket Reimbursement: We will reimburse the cost of your initial flight to Greece.
- Accommodation Support: Four (4) weeks of complimentary hotel accommodation upon arrival to help you settle in and secure long-term housing.
Why Join Us
This is an opportunity to join a diverse multinational team supporting one of the worlds most recognizable travel services. You will receive extensive training to succeed in your role and become a customer experience expert all while enjoying the flexibility and comfort of working from home in Greece. Apply today to start your international customer service career!
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
