Senior Enterprise Customer Value Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Userlane
Userlane is a market-leading Digital Adoption Platform that empowers organizations to understand & improve the value of their technology investments. Working with some of the worlds most recognizable enterprises we identify & eliminate adoption barriers & produce a more engaging & productive software experience for employees.
Your mission
As an Senior Enterprise Customer Value Manager you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies you will support Userlanes customers to understand and improve the value their organization realizes from their software investments. Using Userlanes unique HEART framework you will understand how employees use software and work with multiple stakeholders to improve adoption increase employee productivity and drive value realization.
Your main goals: Account retention and expansion.
Your main goals: Account retention and expansion.
- Develop a deep understanding of Userlanes solutions to deliver value for our customers and drive product adoption retention and expansion.
- Consult strategic accounts on their digital transformation plans including goal-setting continuous measurement and jointly defined metrics.
- Build and maintain strong relationships with key stakeholders within the enterprise segment becoming their trusted advisor.
- Act as the customers advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
- Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
- Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.
Your profile
- Proven track record (5 years) in customer success consulting or account management within a SaaS organization working with enterprise accounts.
- Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
- Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
- Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
- Excellent project management communication and presentation skills with the ability to engage and influence senior executives.
- Affinity for technology and digital transformation in conjunction with strong business acumen.
- Fluency in English.
- Nice to have: pharma/health care background.
Whats in for you
- Team & Culture:A high-performance culture with world-class leadership and a fun engaged motivated and diverse team with people from over 20 countries.
- Market:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
- Growth: We take you and your development seriously. Take over responsibility from day one and have a real addition we offer regular in-house training on diverse topics.
- Benefits: We offer benefits related to Savings and Security Health and well-being and Lifestyle and Leisure
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Userlane is one of Europe’s fastest-growing technology companies. Our product is designed to deliver instant software adoption for applications across every industry. If you are looking for an opportunity where you’ll tackle big problems alongside some of the most talented and dynamic ... View more
