Systems Engineer (Redeployment 21186)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid working
• Salary: 34434 per annum(pro rata for part time)
• Hours: 37 per week flexible working options available
• Contract: Permanent

The Suffolk County Council IT department provides technology support to our 6 directorates Adult Social Care Children and Young People Services Corporate Services Fire & Public Safety and Growth Highways and Infrastructure and Public Health and Communities.

We are looking for enthusiastic individuals who would like to support the delivery of public services in Suffolk.

If you would like to make a real difference to the lives of the people of Suffolk and have a passion for technology then this is a great opportunity to join a dedicated team of IT professionals.

Reimagine the possibilities

Your role and responsibilities

You will have excellent troubleshooting and problem analysis skills be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous.

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.

• Channelling requests for help to appropriate functions for resolution.

• Monitoring progress of calls and keeping users informed.

You will need

• Experience working in an operational support role with line of business systems and databases.

• Excellent customer service skills.

• Experience using varying technologies or applications including Windows Server MS SQL and MySQL.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The IT Service as part of the Corporate Services directorate provides and supports Suffolk County Councils technology requirements. You will be working alongside experts in network server storage applications devices cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Tim Strike for a casual conversation. You can reach them by calling or emailing .

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the Person Profile sectionof theJPP.

• You should use theSupporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note:Without a supporting statement your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailing or calling .If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.

Closing date:11.30pm 23 November 2025

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid