Help Desk Support
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Austin Residents Only OCANov25HD Closes 11/26
Loc: Onsite 100% - must be local to Austin TX
OF SERVICES
Office of Court Administration requires the services of2 Help Desk 1 hereafter referred to as Candidate(s) who meets the general qualifications ofHelp Desk 1 Technical Services Help Desk and Operations and the specifications outlined in this document for the Office of Court Administration.
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting including password resets printer configurations break/fix instructions website content updates creates accounts and configure hardware as part of onboarding processs supports audio and video equipment in conference rooms and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system escalating issues as appropriate and communicating trends to management.
SKILLS AND QUALIFICATIONS
Loc: Onsite 100% - must be local to Austin TX
OF SERVICES
Office of Court Administration requires the services of2 Help Desk 1 hereafter referred to as Candidate(s) who meets the general qualifications ofHelp Desk 1 Technical Services Help Desk and Operations and the specifications outlined in this document for the Office of Court Administration.
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner gathering and analyzing information about the customers issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting including password resets printer configurations break/fix instructions website content updates creates accounts and configure hardware as part of onboarding processs supports audio and video equipment in conference rooms and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system escalating issues as appropriate and communicating trends to management.
- CompTIA A CompTIA ITF or equivalent certification highly preferred.
- Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months)
SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/ Preferred | Experience |
| 3 | Required | Experience delivering superior customer service (written verbal and in-person) across multiple delivery channels (telephone email in-person). |
| 2 | Required | Experience working with customers across all levels of technological proficiency. |
| 2 | Required | Experience in the support of computers the use of applicable programs and systems (such as Microsoft Office Suite Windows 10 and Adobe products) and troubleshooting information systems |
| 1 | Required | Experience with Active Directory |
| 1 | Required | Experience with cloud platforms and technologies like Microsoft Azure |
| 1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
