Sales Administrator

The Sales Administrator is responsible for supporting the sales team with quotations order processing customer communication CRM updates and coordination between internal departments. This role ensures smooth sales operations accurate documentation and excellent customer service to help the company meet its revenue and client service goals.

Requirements

2. KEY RESPONSIBILITIES

A. Sales Support & Administration

• Prepare professional quotations proposals and sales documents for clients.
  

• Process sales orders invoices and purchase requests accurately and timeously.
  

• Maintain and update sales databases spreadsheets and pricing lists.
  

• Assist with tender documentation and compliance submissions.
  

B. CRM Management (Zoho CRM / Zoho Books / Zoho Inventory)

• Capture and update leads contacts accounts and deals.
  

• Ensure all sales information is up to date and accurate.
  

• Create follow-up tasks for sales consultants.
  

• Track deal progress and ensure timely movement through the sales pipeline.
  

C. Customer Communication & Support

• Respond to client queries regarding quotes orders and product availability.
  

• Follow up with clients on outstanding quotes and required documentation.
  

• Confirm order details delivery information and timelines.
  

• Provide excellent telephonic and email support to all stakeholders.
  

D. Coordination & Internal Communication

• Liaise with suppliers and distributors for stock availability and pricing.
  

• Work closely with logistics technical teams and finance for order fulfilment.
  

• Communicate delivery schedules to clients and sales staff.
  

• Assist with coordination of installations service bookings or collections.
  

E. Reporting & Documentation

• Prepare weekly sales reports for management.
  

• Maintain accurate filing of quotes orders and correspondence.
  

• Assist the sales manager with performance dashboards and KPI tracking.

3. MINIMUM REQUIREMENTS

• Grade 12 (Matric).
  

• 24 years experience in Sales Administration or Office Administration.
  

• Strong computer skills (Word Excel Outlook).
  

• Experience with Zoho CRM systems or ERP systems (advantageous).
  

• Excellent written and verbal communication skills.
  

• Strong attention to detail and organisational ability.
  

• Ability to prioritise multiple tasks and work under pressure.

4. ADVANTAGEOUS SKILLS

• Experience in ICT security products (Hikvision) Telecom printers or electronics.
  

• Knowledge of quoting standards and supplier price lists.
  

• Understanding of inventory and ordering processes.

5. PERSONAL ATTRIBUTES

• Professional and presentable.
  

• Customer-focused with a friendly attitude.
  

• Reliable self-motivated and proactive.
  

• Team player with a willingness to assist where needed.
  

• Strong problem-solving and follow-up skills.
  

Benefits